Customer Service Standards

Our Department

We are committed to providing you with excellent customer service. When dealing with our Department, you can expect:

  • To be directed to a staff member within the appropriate department who can best serve your needs.
  • To receive prompt, courteous and professional service by all of our staff members.
  • To be served by a well-trained and knowledgeable staff who will clearly communicate complete and accurate information.
  • Staff to make every effort to be helpful in resolving all tax issues in a fair and consistent manner within legal bounds.
  • All personal information received by this office to be held in the strictest confidence under state law requirements.

Our Staff

Staff will:

  • Have a detailed knowledge of state and county codes pertaining to their specific area of responsibility.
  • Provide procedural details regarding doing business with this office.
  • Promptly mail out information or forms upon request.
  • Respond to telephone and e-mail inquiries within two working days of receipt of the inquiry.