Utilities

The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Learn more about the department in the Utilities Fiscal Year 2021 Report (PDF) and the Utilities Fiscal Year 2021 Performance Plan (PDF).

  1. Directory and Resources
  2. Performance Plan
  3. Water Quality
  4. Environmental Accomplishments

Directory of Services

Office hours are Monday-Friday, 8:30 a.m.-5 p.m., excluding holidays. For general information and questions, call 804-748-1271 or email the Utilities Department. Email responses may take up to two business days. For assistance in Spanish, call 804-748-1291.

Utility Water and Wastewater Emergencies
Chesterfield County is responsible for maintaining waterlines up to the meter and wastewater lines up to the property line. Lines on the property are the responsibility of the property owner. Utility emergency crews are on call 24 hours a day. If you see an emergency or suspect there is a problem with any county maintained utility lines, call 804-748-1310.

Additional Utilities Resources

Apply within the Enterprise Land Management (ELM) Citizen Access Portal
Using the Community Development Enterprise Land Management (ELM) citizen access portal, customers can:

Prior to registering within ELM, if you are unsure whether a piece of property has public water or wastewater service available, please call 804-748-1864 for assistance. Learn more about ELM.

Call 811 (Miss Utility of Virginia) Before You Dig
Prior to any excavation, state law requires those digging to telephone Miss Utility of Virginia at 811 or 800-552-7001. The location of underground utilities can be marked to prevent damages to utility lines and disruption of services to our customers.

Service Availability and Faxing of Sewer Lateral Locations
If you are unsure whether a piece of property has public water or wastewater service available, you may send a request by emailing Sewer Availability or by calling 804-748-1864. If you need a sewer lateral location faxed to you, call 804-748-1864.

  1. Utilities Customer Service Center is Open

  2. Water and Wastewater Disconnections

    The moratorium on utility disconnections for non-payment ended Sept. 1, 2021. Chesterfield Utilities has resumed disconnections for past due balances. For more information, call 804-748-1291. Delinquency, Disconnection and Service Restoration
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