Access on Demand
Private Rides on Demand
Access on Demand assists qualifying county residents in securing private rides for trips such as medical appointments, grocery shopping, or visits to family or friends. Access on Demand offers:
- Same day reservations. Reservations must be made two hours in advance.
- Door-to-door service. This includes assistance for those requiring extra assistance.
- Three highly-qualified providers.
- Providers who will call when they arrive to pick you up.
No pre-payments are required to use Access on Demand; you are charged at the start of your trip on the day of trip. There is a $6 co-pay for each trip, although longer trips may require a higher co-pay. Riders must provide a credit or debit card number to service providers for the co-pay. Vouchers cannot be accepted for Access on Demand.
If you don't have the $6 co-pay for the trip, please contact Mobility Services at 804-706-2796, we may be able to help.
Riders must cancel at least two hours prior to scheduled ride or they will be charged the $6 co-pay.
View the service area map (PDF). Please note that the areas in gray have limited service.
Dependacare provides ambulatory and wheelchair service and is authorized to provide transportation to the Defense Supply Center Richmond (DSCR).
Book a Trip
To book a trip with Dependacare, there are three options: the Dependacare on Demand app, the online form or by phone.
- Book your trips for now or later
- Schedule multiple rides
- View the driver estimated time of arrival
- Chat with driver in-app
- Watch your driver arrive in real time
- Pay instantly through the app
- Authorized to provide transportation on Defense Supply Center Richmond (DSCR)
Online Form: Use the form on our website at DependacareTransport.
By Phone: Call our office at 804-745-1818 (Monday through Friday, 5:30 a.m. - 7:30 p.m.; Saturday, 7:30 a.m. - 7:30 p.m.)
For more details, view the Dependacare presentation (PDF).
Roundtrip provides 24/7 on-demand ambulatory service and wheelchair service.
Book a Trip
To schedule a ride with Roundtrip, call 804-277-4866 (Monday-Sunday, 7 a.m. - 11 p.m.)
Rides arrive within 10 minutes of ordering them. You can track where your ride is at all times with text/voice notifications on your mobile device.
There is no need to schedule in advance with the exception of wheelchair trips, which need to be booked two hours in advance. You can also schedule recurring rides for the coming weeks/months.
For more details, check out the Roundtrip presentation (PDF).
Uzurv provides door-to-door ambulatory service and wheelchair service.
Book a Trip
To schedule a ride, call 804-655-0255 (Monday-Friday, 5:30 a.m. - 7:30 p.m.; Saturday-Sunday, 7:30 a.m. - 7:30 p.m.).
UZURV provides on demand door-to-door service with as little as two hour advance notice with drivers who are trained in disability sensitivity, CPR and First Aid.
Text notifications to confirm your reservation and to alert you when your driver is en-route and when they arrive. UZURV has an on time pick up performance of 95% within a 15-minute window.
For more details, check out the UZURV presentation (PDF).