Access on Demand
Private Rides on Demand
Access on Demand assists qualifying county residents in securing private rides in the service area for trips such as medical appointments, grocery shopping, or visits to family or friends. Access on Demand offers:
- Same day reservations. Reservations must be made two hours in advance.
- Door-to-door service. This includes assistance for those requiring extra assistance.
- Two highly-qualified providers.
- Providers who will call when they arrive to pick you up.
For more information about the Access on Demand program, view the Riders Guide - English (PDF).
Payment
No pre-payments are required to use Access on Demand; you are charged at the start of your trip on the day of trip. There is a $6 co-pay for each trip, although longer trips may require a higher co-pay. Riders must provide a credit or debit card number to service providers for the co-pay.
Cancellations
Riders must cancel at least two hours prior to scheduled ride or they will be charged the $6 co-pay.
Service Providers
Uzurv
Uzurv offers private, door-to-door ambulatory and wheelchair access vehicle (WAV) services with drivers knowledgeable in disability sensitivity, CPR and First Aid. Uzurv is available to registered county residents for personal, work and medical-related purposes.
Ambulatory Rides
Ambulatory rides with a private Uzurv driver are available seven days a week and may be booked in advance or same day. Same-day trips must be booked at least two hours before the scheduled pickup time.
Ambulatory Service Hours:
- Monday - Saturday: 5:30 a.m. - 11:30 p.m.
- Sunday: 7:30 a.m. - 7:30 p.m.
Wheelchair Access Vehicle Services
WAV rides provides door-to-door, wheelchair-accessible transportation to anywhere in Chesterfield County with a private Uzurv driver. Rides are available seven days a week. Wheelchair reservations should be made 24 hours in advance.
Wheelchair Access Vehicle (WAV) Service Hours:
- Monday - Friday: 5:30 a.m. - 10 p.m.
- Saturday - Sunday: 7:30 a.m. - 7:30 p.m.
Book a Trip
To schedule a ride, call 804-655-0255, Monday - Friday, from 5:30 a.m. - 7:30 p.m. and Saturday, from 7:30 a.m. - 7:30 p.m.
Roundtrip
Roundtrip provides on-demand ambulatory service and wheelchair service.
Service Hours
Ambulatory Service Hours:
- Monday - Friday: 5:30 a.m. - 7:30 p.m.
- Saturday - Sunday: 7:30 a.m. - 7:30 p.m.
Book a Trip
To schedule a ride with Roundtrip, call 804-277-4866, Monday-Sunday, from 7 a.m. - 11 p.m.
Rides arrive within 10 minutes of ordering them. You can track where your ride is at all times with text/voice notifications on your mobile device.
You can schedule trips two hours in advance with the exception of wheelchair trips, which need to be booked 24 hours in advance. You can also schedule recurring rides for the coming weeks/months.
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Tracey Clock
Mobility ManagerPhone: 804-751-4960
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Billie Darlington
Mobility CoordinatorPhone: 804-768-7732
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Frank Vance
Mobility CoordinatorPhone: 804-751-4663
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Mobility Services
Physical Address
9800 Government Center Parkway
Chesterfield, VA 23832
Mailing Address
P.O. Box 40
Chesterfield, VA 23832
Phone 804-706-2796Fax 804-748-1099
Hours
Monday - Friday
8:30 a.m. - 5 p.m.