Moving In or Moving Out - Open or Close an Account

Water can usually be turned on or off within two working days. If you are moving and wish to open or close an account, call 804-748-1291.

On the day your water is scheduled to be turned on, make sure all faucets and spigots are turned off. If water appears to be running on the property when service is restored, it will be turned off again. Residents are responsible for any usage on an account until it has been officially closed. Please call 804-748-1291 at least two working days prior to your moving date to close your account.

  1. Moving In - Opening an Account
  2. Moving Out - Closing an Account
  3. Delinquency, Disconnection and Service Restoration
  4. Service Problems

Moving In - Opening an Account

Deposits and Fees

Opening a New Account Fee
There is a $15 fee to open an account. When opening an account, you might be required to pay a security deposit. Please call 804-748-1291 and ask a customer service representative for more information regarding the deposit procedure.

Security Deposit - Residential and Commercial Tenants
To establish water/wastewater utility service, residential tenants pay $200 and commercial tenants pay $300 (see more details below). A signed lease between tenant and the owner must be presented to Chesterfield Utilities. View the full Senate Bill 1189: Water and sewer services; liens, owners, lessees or tenants. Chesterfield Utilities may place liens on properties when tenants are delinquent and the department has made reasonable collection efforts. 

A $200 deposit is required from:

  • All residential tenants
  • All residential customers who have had delinquent, unpaid or written-off accounts with us
  • All residential customers with an outstanding balance from a closed or terminated account
  • A lien foreclosed property that requires service and customer requests the lien removed

A $300 deposit is required from:

  • All business or commercial customers who are renting the property for which service is requested
  • All business or commercial customers with an outstanding balance from a closed or terminated account
  • All business or commercial customers who have had delinquent, unpaid, or written-off accounts
  • A lien foreclosed property that requires service and customer requests the lien removed

Leases

Responsible Parties
If a new customer is on a lease with another person or persons, each person (except for minor children) listed as an occupant on the lease needs to be listed on the account as a responsible party.

Tenants
All tenants are required to provide their original lease, valid identification and pay the full deposit prior to establishing an account for service. Tenants may email items to Utilities Bill Services or present these items to:

Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832

Multiple Occupants
If there are multiple occupants on the lease who are unavailable at the time service is established, each occupant must complete the application for service for multiple tenants (PDF) and bring it to:

Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832

Accepted Forms of Identification
The application includes a request for you to provide us with accepted forms of identification. The main form of identification accepted is your social security number. You are not, however, required to provide us with your social security number. If you do not do so, you will not be denied utility service, but you will be required to provide us with two other forms of government identification, such as:

  • Green card
  • Passport
  • T-number (number/card issued by the Internal Revenue Service for tax payment purposes)
  • Valid, state-issued driver’s license
  • Valid, state-issued identification card

Please Note: A credit card will not be accepted as a form of identification.

Returned Check Fee

A $50 fee will be charged on all returned checks.