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- Moving In or Moving Out
Moving In or Out - Account Servicing
Water can usually be turned on or off within two working days. If you are moving and wish to open or close an account, call 804-748-1291.
On the day your water is scheduled to be turned on, make sure all faucets and spigots are turned off. If water appears to be running on the property when service is restored, it will be turned off again. Residents are responsible for any usage on an account until it has been officially closed. Please call 804-748-1291 at least two working days prior to your moving date to close your account.
Moving In - Opening an Account
Deposits and Fees
Opening a New Account Fee
There is a $15 fee to open an account. When opening an account, you might be required to pay a security deposit. Please call 804-748-1291 and ask a customer service representative for more information regarding the deposit procedure.
Security Deposit - Residential and Commercial Tenants
To establish water/wastewater utility service, residential tenants pay $200 and commercial tenants pay $300 (see more details below). A signed lease between tenant and the owner must be presented to Chesterfield Utilities. View the full Senate Bill 1189: Water and sewer services; liens, owners, lessees or tenants. Chesterfield Utilities may place liens on properties when tenants are delinquent and the department has made reasonable collection efforts.
A $200 deposit is required from:
- All residential tenants
- All residential customers who have had delinquent, unpaid or written-off accounts with us
- All residential customers with an outstanding balance from a closed or terminated account
- A lien foreclosed property that requires service and customer requests the lien removed
A $300 deposit is required from:
- All business or commercial customers who are renting the property for which service is requested
- All business or commercial customers with an outstanding balance from a closed or terminated account
- All business or commercial customers who have had delinquent, unpaid, or written-off accounts
- A lien foreclosed property that requires service and customer requests the lien removed
Leases
Responsible Parties
If a new customer is on a lease with another person or persons, each person (except for minor children) listed as an occupant on the lease needs to be listed on the account as a responsible party.
Tenants
All tenants are required to provide their original lease, valid identification and pay the full deposit prior to establishing an account for service. Tenants may email items to Utilities Bill Services or present these items to:
Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832
Multiple Occupants
If there are multiple occupants on the lease who are unavailable at the time service is established, each occupant must complete the application for service for multiple tenants (PDF) and bring it to:
Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832
Accepted Forms of Identification
The application includes a request for you to provide us with accepted forms of identification. The main form of identification accepted is your social security number. You are not, however, required to provide us with your social security number. If you do not do so, you will not be denied utility service, but you will be required to provide us with two other forms of government identification, such as:
- Green card
- Passport
- T-number (number/card issued by the Internal Revenue Service for tax payment purposes)
- Valid, state-issued driver’s license
- Valid, state-issued identification card
Please Note: A credit card will not be accepted as a form of identification.
Returned Check Fee
A $50 fee will be charged on all returned checks.
Moving Out - Closing an Account
It is the responsibility of the customer to call the Utilities department to close the account and get a final meter reading. The bill generated from this final reading will be marked final closing bill. The final bill will be deducted from the deposit (if any).
The following accounts cannot be closed by the original account holder:
- Wastewater-only accounts (whether connected to the system or not)
- Water and wastewater accounts (where the water is connected and the wastewater is not connected)
Such accounts can only be closed once a new account holder at the location calls for service and becomes responsible for the account.
Remaining Balances
If there is a balance left on any deposit after the final bill is deducted, it will be returned to the customer at the last known address on file for the customer. If there is a balance due on the account, the customer will be billed for the balance due. If a customer closes an account with a balance due and then seeks utility service at another location in the county, the balance due at the prior location will be transferred to the new service location. That new service will be subject to immediate disconnection.
Service Problems
If you have any problems with your water service, please check with a neighbor to see if they have the same problem. If you cannot locate the problem, you should contact the Billing and Customer Service at 804-748-1291 during normal business hours.
Emergencies After Business Hours
For emergencies only after business hours, please contact 804-748-1310.
Utility Systems Law
It is unlawful for any person to remove, tamper with, or damage any meter, meter box or other apparatus of equipment belonging to or used by the utilities department connection with its utility systems as defined in the county code and the code of Virginia.
Fees and Procedures
All fees and procedures are subject to change as established and set by the Board of Supervisors and the utilities director. The county does not guarantee either the continued or the uninterrupted use of the utility service for which you are applying.