Payment Methods and Past Due Payments

High Bills

If your water consumption appears to be higher than normal:

  • Check for leaks, especially in toilets, before calling Utilities.
  • Take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water. 

For information about high bills, view the High Usage and Leaks page or call 804-748-1291.

  1. Payment Methods
  2. Past Due Payments

Payment Methods

Utility accounts are billed bimonthly and are due upon receipt. Several payment options are available. The following payment options are available without service fees.

Customer Portal

The Customer Portal is available to make payments online. Customers can make a payment without registering. Customers must register with their account/customer number and create a login and password to view account information.

Through the Customer Portal, customers can:

  • Make payments with electronic checks (eCheck) or credit cards without service fees.
  • View account information from multiple accounts.
  • Choose paperless bills.
  • Set up automatic payments (AutoPay) with the option of specific frequencies, amounts, and payment choices.
  • Call 24/7 technical support service (1-800-420-1663) for login assistance or password resets.

Automatic Payments/Direct Debit

Register in the Customer Portal with AutoPay to have your payment automatically withdrawn based on your choice of payment method and frequency. After you register, you can make changes to payment methods and frequency at your convenience.
Please call the Billing/Customer Service section at 804-748-1291, Monday-Friday,
8:30 a.m.-5 p.m., excluding holidays, if you have any questions.

Mail

Mail your bill using the envelope provided in your bimonthly bill. Please include the payment slip to ensure proper credit to your account. Payments should be mailed to:

Department of Utilities
Chesterfield County
P.O. Box 71143
Charlotte, NC 28272-1143

or

Chesterfield County Utilities Department
P.O. Box 608
Chesterfield, VA 23832

Online

Pay online with a valid credit card. There is no cost for this service.

Phone

Pay by phone any time by calling 844-449-7664 and following the system instructions.

Kiosk

Pay at the kiosks located at the Administration Building, Meadowdale Library and North Courthouse Library for your convenience by following the system instructions.

Drop Box

Deposit your bill in the drop boxes (PDF) located outside the Utilities building at any time on or before the due date. Your payment stub should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities building located in the Chesterfield County Government Complex at 9840 Government Center Parkway, Chesterfield, VA 23832.

For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building. For your protection, please do not place cash in the drop boxes.

In Person

The Chesterfield County Utilities Department in-person services include accepting water and wastewater payments, accepting applications for new water and/or wastewater connections, establishing new services for customers moving into properties, disconnecting services for customers moving out of properties, and responding to billing questions. Other utility services are available via phone, email or video conferencing.  Department information can be obtained by calling 804-748-1271. Water and wastewater payments can be made at any time through the Customer Portal or by calling 1-844-449-7664.

Health and Safety Guidelines

To make payments or submit applications for new connections, customers may continue to use the walk-up drop boxes located at each entrance of the Utilities building. For added convenience, a drive-up drop box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building for customers who want to remain in their car while dropping off a payment or application. For your protection, please do not place cash in the drop boxes.