County officials dedicate the Treasurer's Office's new tax payment kiosk at Clover Hill Library.
Chesterfield held a ribbon cutting Thursday for the new payment kiosk at Clover Hill Library, the county’s fourth fully automated kiosk where residents can pay their personal property, real estate, and utility bills.
Since 2021, the Chesterfield Treasurer’s Office has operated three other kiosk locations: the County Administration Building (9901 Lori Road), the North Courthouse Library (325 Courthouse Road) and at Meadowdale Library (4301 Meadowdale Blvd).
“My role as treasurer is to provide excellent customer service, which means I look for efficiencies and conveniences for paying taxes,” said Treasurer Rebecca Longnaker. “This kiosk provides the efficiency and convenience that I’m looking for.”
The kiosk, known as JACK (Justified Automated Collections Kiosk), is fluent in both English and Spanish. Residents can use it by either looking up their account number in the system, searching by address, or scanning a OCR found on their bill.
When the newest public library in Midlothian is completed later this year, Longnaker said, it will have a payment kiosk as well.
Using Chesterfield's payment kiosks are just one of many different ways that residents can submit their tax payments ahead of the June 5 deadline.
“I want the taxpayers to know that it’s important to have these different options,” said Kevin Carroll, chairman of the Chesterfield Board of Supervisors (Matoaca District). “It’s going to really improve staff productivity; it’ll free up their time and energy spent on these types of transactions, which certainly makes it more cost effective, especially during peak time.
“These types of innovations are really important,” he added. “I’m really proud that Chesterfield continues to meet and exceed our resident’s service demands. The kiosk and others like it demonstrate what our commitment is to improving customer service in Chesterfield and continually trying to find ways to make it easier.”
“The partnership between the public library and the Treasurer’s Office is a great option,” said Dr. Mike Mabe, director of Chesterfield County Public Library. “We already partner with a number of departments in county government because we are strategically located throughout the Chesterfield County area. We think this is a great partnership.”
These secured payment kiosks, which are available 24 hours a day, accept cash, check, credit or debit. There are no fees for payments made by cash or check and a receipt of payment is provided.
Learn more about the Treasurer’s Office in a recent installment of the Chesterfield Behind the Mic podcast at https://youtu.be/YologL1iYuU.
This article was written by Brad Franklin, creative content writer in the Department of Constituent and Media Services.
Chesterfield Board of Supervisors Chairman Kevin Carroll speaks at Thursday's ribbon-cutting ceremony.