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Accounting - Vendor Payments

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1. When will the monthly file be posted on this site?

Files will be posted by the 20^th of the month for payments made the previous month. For example, payments made in October will be posted by Nov. 20. To ask questions or request more information, please email the Accounting Department.

2. Have you taken steps to protect citizens, business partners and employee’s private information?

Yes, certain state and federal laws require that some types of information be protected. This includes medical related information under the Health Insurance Portability and Accountability Act (HIPAA) and exclusions identified through the Freedom of Information Act (FOIA). Good business practice also protects private and confidential information of citizens and business partners, information related to pending legal matters and information that could jeopardize public safety enforcement. To ask questions or request more information, please email the Accounting Department.

3. Can I find any vendor that does business with Chesterfield County?

Generally, yes. If you can’t find a vendor there could be several reasons. If the nature of the vendor or of the County’s business with that vendor is protected under state or federal laws or is considered private or confidential, that vendor will not be shown in these files. If the vendor has provided goods or services to the County but has not yet received payment for those goods or services, then the vendor will not appear on the files. Information about payments to employee benefit providers is available upon request. Payments to a vendor on behalf of Chesterfield County Public Schools (CCPS) can be found on the CCPS website. To ask questions or request more information, please email the Accounting Department.

4. How are disbursements made through procurement cards shown?

Payments made for purchases against a procurement card prior to March 2018 will be shown as payment to Bank of America. After March 2018, payments will show the actual vendor. To ask questions or request more information, please email the Accounting Department.

5. Why do I sometimes see the same check number multiple times?

The information shown is being displayed at the department and account code level. If a single payment is made for either multiple departments or multiple accounts the check number will be displayed numerous times. To ask questions or request more information, please email the Accounting Department.

6. Can I view requirements contracts between the county and a vendor?

Yes. Visit the Procurement Department’s page where you can view contracts, and their associated solicitations, that the county has established with vendors through a competitive procurement process. Only repetitive type purchases utilize requirements contracts. One time purchases of goods, services and construction are not included in this listing. To ask questions or request more information, please email the Accounting Department.

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Animal Services Unit

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1. How do I adopt an animal?

The animal shelter has a large variety of dogs and cats available for adoption. Please visit the Adopt a Pet section for detailed information about the adoption process.

2. Do I need a dog license?

Any dog 4 months of age or older must have a license.

3. What will I need to purchase a dog license?

To obtain a dog license, you must:

• Pay the $10 license tax
• Provide a certificate of current rabies vaccination

4. How much does a dog license cost, and when is it due?

Chesterfield County now offers a lifetime dog license for $10. The license will remain valid as long as the dog's rabies vaccination is kept up to date.

Kennel licenses are available for those residing in an agricultural district who own more than 3 dogs. Kennel licenses are still issued annually. The license tax is payable on January 1 and must be paid no later than January 31 of each year.

The fees are as follows:

• Kennel – up to 20 dogs: $25
• Kennel – up to 50 dogs: $35

5. Where do I get a dog license?

You can obtain a dog license at several county businesses, or by mail.

To obtain a dog license by mail:

• Print and complete a Dog License Application (PDF). View a Sample Form (DOC).
• Include the completed license application, a copy of the rabies certificate, proof that the dog has been spayed/neutered (if applicable) and check or money order payable to Treasurer, Chesterfield County.
• Mail to:
  Treasurer’s Office
  P.O. Box 70
  Chesterfield, Virginia 23832
  Attention: Dog Licenses

6. How do I report a lost pet?

If your dog or cat is lost:

• Submit a Lost Pet Report.
• Visit the shelter to look for your pet and review the lost and found pets book at the front desk.
• Post signs in your area in the event someone has found your pet.

7. How do I report a found pet?

If you find a dog or cat:

• Submit a Found Pet Report.
• Visit the shelter to review the lost and found pets book at the front desk.
• Post signs in your area in the event someone near you may be looking for their pet.

8. How do I report animal cruelty or neglect?

Please call the 804-748-1251, the police non-emergency number, if you need to speak with an Animal Services officer about:

• Animal neglect or cruelty
• Dogs running at large
• Stray dog that has been found
• Any other non-emergency Animal Services issue

If you wish to speak with a shelter representative, please call 804-748-1683 Monday through Friday, 10:30 a.m. to 5 p.m.

General email inquiries can be directed to the Animal Control Inquiries Email.

Animal Services does not handle calls for service related to barking dogs. Please call the police non-emergency number, 804-748-1251, to speak to a police officer.

9. How many dogs can you have in Chesterfield?

Ownership of more than three adult dogs per family is prohibited in any residential district without a special exception permit. If you need a special permit, contact the Chesterfield County Zoning Office at 804-748-1050.

10. What is Chesterfield County’s leash law?

Under Chesterfield County's current leash law, a dog shall be deemed to run at large while roaming or running off the property of its owner or custodian and not under its owner's or custodian's immediate control. 

11. What are some dog-friendly places in Chesterfield County?

Looking for something fun to do with your furry friend in Chesterfield County? Many restaurants, stores and local shops welcome dogs, allowing you to spend even more quality time with your furriest of friends. Visit our blog post about Woof and Wag in Chesterfield County to learn more.

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Chesterfield County Airport

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1. Do you offer flights out of the Richmond Executive-Chesterfield County Airport?

We do not offer scheduled service (i.e. airlines). We do offer charter and private services. Visit Dominion Aviation or call 804-271-7793 for more information.

2. What are the hours of operation for your FBO?

Dominion Aviation - 804-271-7793

• Line Service: 6 a.m. - 10 p.m.
• Front Desk: 7 a.m. - 9 p.m.
• After hours by request

3. What are your current fuel prices? Can I purchase motor gasoline (mogas)?

Current Fuel Prices
Dominion Aviation provides fuel service. - Please contact them directly for detailed information - 804-271-7793.

Motor Gasoline (Mogas)
We do not offer motor gasoline (mogas) for sale.

4. Do you offer flying lessons? Are discovery flights available?

Flight training and discovery flights are both offered by our fixed-based operator (FBO) - Dominion Aviation. Please contact them directly for additional information - 804-271-7793.

5. Do you have rental cars on site?

Yes. Rental cars are provided by Dominion Aviation. Please contact them directly for additional information - 804-271-7793.

6. Do you have a restaurant?

Yes, King’s Korner Restaurant is located in the airport terminal building.

• Catering: 804-271-0033
• Restaurant: 804-743-9333

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Circuit Court Clerk - Civil

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1. How do I file for divorce?

Divorces are handled in the Circuit Court; however, Circuit Court Clerk’s staff members are not attorneys and therefore are not authorized to provide legal advice. To initiate a divorce in Chesterfield Circuit Court, the filing party must submit the appropriate pleadings prepared under Virginia law. There are no forms that the Clerk’s Office can make available for this purpose. Parties proceeding without legal counsel would need to research the Code of Virginia and prepare the required pleadings. There are a number of steps which must be followed under Code of Virginia to finalize a divorce matter.

A task force of Virginia legal aid attorneys has developed a technology-based solution to help pro se (i.e., self-represented) litigants filing simple, uncontested divorces. The system is made available at VA Legal Aid online. The Clerk’s Office makes this resource available as a courtesy and cannot guarantee that it will meet your needs.

Once a divorce filing is prepared, for information regarding filing fees, Sheriff’s fees, etc., we suggest speaking with a staff member in the Civil Division of the office, who routinely handle divorce matters. To speak with a staff member in the Civil Division, call 804-717-6981 during public service hours, which are from 8 a.m.-4 p.m., Monday through Friday (excluding holidays).

Civil Fee Schedule

2. How can I be appointed guardian and/or conservator for a family member?

Guardians and/or conservators are typically appointed by the Court at the time an individual is adjudicated as (determined to be) incapacitated. To initiate such an action through the Circuit Court, the filing party would need to submit the appropriate pleadings prepared under Virginia law. The Clerk’s Office has no forms that can be made available for this purpose. An attorney would be able to advise as to what exactly is required. Parties proceeding without legal counsel would need to research the Code of Virginia and prepare the required pleadings. Visit Virginia Judicial System Court Self-Help for additional resources.

3. How do I file a small claims lawsuit?

Unless appealed, typically small claims and matters concerning rental property are handled by the Chesterfield General District Court. The General District Court is completely separate from Circuit Court and has its own Clerk and Clerk’s Office. Visit the Chesterfield General District Court Clerk’s Office or Virginia Judicial System Court Self-Help for forms and additional resources concerning small claims lawsuits. Public service hours are 8 a.m.-4 p.m. Monday through Friday, excluding holidays.

4. What Court handles landlord-tenant disputes?

Unless appealed, typically small claims and matters concerning rental property are handled by the Chesterfield General District Court. The General District Court is completely separate from Circuit Court and has its own Clerk and Clerk’s Office.  The General District Court has forms to use by which most actions can be initiated.

For more information:

Chesterfield General District Court Clerk’s Office

Virginia Judicial System Court Self-Help 

Public service hours:  8 AM – 4 PM Monday through Friday, excluding holidays

5. Are Circuit Court civil case records available online?

Case information for the Chesterfield Circuit Court and other Virginia Circuit Courts can be found online at the following address: http://ewsocis1.courts.state.va.us/CJISWeb/circuit.jsp

Actual case documents are not available online. Copies can be obtained from the Clerk’s Office’s Civil Division in one of the following ways:

• In Person: Records are available during public service hours of 8:00 a.m. to 4:00 p.m., Monday through Friday (excluding holidays). Our office is to the left after you enter through security.
• By Phone: Call the number below (during public service hours) and ask to speak to a staff member in the Civil Division for assistance. Phone requests are payable by Visa or MasterCard (for an additional $2.00 processing fee plus postage).
• Written Request: Provide specific information via a written request (approximate date, names of parties). Mail your request with appropriate copy fees (cash, check or money order payable to Chesterfield Circuit Court) to the address listed below (ATTN: Civil Division). A copy fee quote can be obtained by calling the Civil Division at 804-717-6981 during public service hours.

By law, copies are $.50 per page plus $2 for certification (if needed).

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Circuit Court Clerk - Criminal

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1. Are Circuit Court criminal case records available online?

Case information for the Chesterfield Circuit Court and other Virginia Circuit Courts can be found online at the following address: http://ewsocis1.courts.state.va.us/CJISWeb/circuit.jsp

Actual case documents are not available online. Copies can be obtained from the Clerk’s Office’s Criminal Division in one of the following ways:

• In Person: Records are available during public service hours of 8:00 a.m. to 4:00 p.m., Monday through Friday (excluding holidays). Our office is to the left after you enter through security.
• By Phone: Call the number below (during public service hours) and ask to speak to a staff member in the Criminal Division for assistance. Phone requests are payable by Visa or MasterCard (for an additional $2 processing fee plus postage).
• Written Request: Provide specific information via a written request (name of defendant, approximate date, charge). Mail your request with appropriate copy fees (cash, check or money order payable to Chesterfield Circuit Court) to the address listed below (ATTN: Criminal Division). A copy fee quote can be obtained by calling the Criminal Division at 804-717-6980 during public service hours.

By law, copies are $0.50 per page plus $2 for certification (if needed).

2. How do I determine the public defender assigned to a criminal case?

For information regarding the public defender assigned to a specific criminal case, contact the Chesterfield Public Defender's Office directly at 804-662-7171. The Court/Clerk's Office does not maintain such information.

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Commissioner of the Revenue: Machinery and Tools (M&T)

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1. How do you determine who is a manufacturer or processor?

Taxpayers must complete a Business Classification Information (BCI) sheet (PDF) explaining the process and nature of your business activities. Process flow charts, pictures and site visits may also be used for a determination.

2. What assets should be filed as M&T?

Any assets used directly in the manufacturing process, or used in connection with machinery that is directly used, will be filed as M&T.

3. What about idle and unused equipment?

Machinery and tools may be reported as "Idle and Unused" if:

• They have been discontinued in use continuously for at least one year prior to January 1 of the current tax year.
• On and after January 1, 2017, have been specifically identified in writing by the taxpayer to the commissioner of the revenue on or before April 1, 2017, that the machinery and tools would be withdrawn from service before January 1, 2018, not in use on January 1, 2018, and no reasonable prospect exists that the machinery and tools will be returned to use prior to January 1, 2019.

4. What is the deadline for filing M & T?

The filing deadline for Machinery and Tools is March 1.

5. Is there a penalty for not filing M & T on time?

There is a 10% late filing penalty assessed on all returns not postmarked by March 1.

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Commissioner of the Revenue: Short-Term Rental

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1. What is Short Term Rental Tax?

A rental tax from the lessee of the daily rental property at the time of the rental for periods of 92 consecutive days or less.

The term short-term rental property does not include trailers or other tangible personal property required to be licensed or registered with the department of motor vehicles, department of game and inland fisheries, or the department of aviation.

2. What are the effects of certification as a short-term rental company?

Local taxes for rental businesses that become certified short-term rental businesses are affected in the following ways:

• Rental inventory is no longer subject to the business tangible personal property tax,
• The business license classification for rental revenue is that of "retail merchant," as opposed to "personal service" for non-certified rental businesses

Certified businesses will receive a certificate which must be displayed in each qualified location.

3. What is the application deadline for certification?

The deadline to apply for renewal certifications is January 31 of the current tax year.

• For new businesses seeking first-time certification as a short-rental business, an application is expected within 30 days (consistent with the grace period for filing the business license application itself).

4. Are there any extensions to the January 31 date for renewal applications for certification?

No. Applications for renewal of certification must be postmarked by January 31 of the tax year for which certification is sought.

5. What if a previously-certified short-term rental business misses the deadline for renewal or otherwise does not qualify for certification in a subsequent year?

The effects of certification are reversed.

• The rental inventory reverts to business tangible personal property taxable status, and the business license classification reverts to that of "personal service."
•  Certification (or lack thereof) is an annual process, meaning that businesses that are certified one year may not be certified the next, and vice-versa.

6. What is the tax rate?

The heavy equipment tax rate is 1.5% and for all other property the rate is 1%.

7. If I collect Short-Term Rental tax, do I have to have a business license as well?

Yes, you are required to obtain a Business Professional and Occupational License tax and report your gross receipts.

8. What are the due dates for the reporting and remittance of Short-Term rental taxes collected?

Short term rental tax is filed quarterly. 

April 30        January - March
July 31          April - June
October 31   July – September
January 31   October - December

9. Is there a late filing/payment penalty for failure to file or remit a return by the prescribed deadlines?

Yes. Chesterfield County Commissioner of the Revenue to impose a penalty of 10% of the tax assessable for the non-filing or late filing/payment of a tax return. This penalty becomes a part of the tax due.

10. What records must I keep regarding Short-Term Rental tax?

Businesses responsible for the collection and remittance of Short-Term Rental tax should keep accurate records for the current and three prior calendar years. These records are subject to audit by the Office of the Commissioner of the Revenue.

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Commissioner of the Revenue: Technology Zone Incentives

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1. Who qualifies for a rebate on Machinery and Tools (M&T) taxes?

M&T tax rebates are:

• A full (100%) rebate of M&T taxes paid is available for a five-year period, for new or relocating businesses who locate in a technology zone after January 1, 2006.
• A partial rebate of M&T taxes paid is available for an existing business within a technology zone that undergoes an expansion or renovation which results in an increase of 15% or $50,000, whichever is greater, in the assessed value of its M&T over that of the previous year.

Note: Over the life of the zone, businesses may qualify for more than one qualifying expansion or renovation rebate.

2. I think I qualify. What is the first step?

Contact the Chesterfield County Department of Economic Development within one year of locating to a technology zone.

• This program is administered by the Department of Economic Development, and offers incentives to businesses locating and/or expanding or renovating within a technology zone.
• If the business qualifies for a business license incentive, it will still be required to apply for an annual business license with the Office of the Commissioner of the Revenue, but the license fee will either be waived or partially waived.
• In the case of a rebate on M&T taxes, the business must file and then pay the taxes assessed on this equipment before the Treasurer's Office will issue the rebate.

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Commissioner of the Revenue: Transient Occupancy Tax (TOT)

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1. What is Transient Occupancy Tax (TOT)?

Transient Occupancy Tax (TOT) is a monthly tax collected by operators of public and private hotels, hostelry, inns, motels, tourist home or house, tourist cabin, boarding houses, campgrounds, and other lodging places that offer guest rooms or other accommodations rented out for continuous occupancy for fewer than 30 consecutive days.

2. Who is exempt from TOT?

Transients who stay 30 consecutive nights or more, are exempt from Chesterfield County TOT.

3. What are the due dates for the reporting and remittance of transient occupancy taxes collected?

Transient reports and remittances are due on or before the 20^th day of each month covering the amount of tax collected during the preceding month.

4. What is the penalty for late filing or remittance of the TOT?

A penalty in the amount of 10% of the tax due, or $10.00, whichever is greater will be due. Interest will accrue on the amount due at a rate of 10% per year, calculated monthly beginning on the first day of the month following the delinquency.

5. What do I do if TOT was collected from a transient in error?

If a tax was collected in error, it should be returned to the transient who was improperly charged. If the hotel, motel, boarding house, travel campground, or other facility cannot return the improperly collected tax to the rightful payer, the law requires that it must be remitted to the county with other TOT collections and not retained by the operators of lodging establishments as additional income.

6. What records must I keep regarding TOT?

Businesses responsible for the collection and remittance of TOT should keep accurate records for two calendar years. These records are subject to audit by the Office of the Commissioner of the Revenue.

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Community Corrections Services - Center of Risk Reduction

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1. Who is eligible for services at the Center of Risk Reduction (CORR)?

Potential clients who are the following may be eligible:

• Must have verifiable housing and transportation
• No present offense of violence (as defined by the Criminal Code of Virginia) such as
  • Arson
  • Drug distribution
  • Felony sex offenses
• No prior record of violence
• Who are facing at least three months in jail
• Who are medium to high risk offenders

2. What is the duration of services offered to clients at the Center of Risk Reduction (CORR)?

CORR services are self-paced. Core curriculum takes a minimum of four months to complete.

3. What services are provided at Center of Risk Reduction (CORR)?

Services include:

• Community Service Monitoring
• Frequent Drug Screening
• Individual/Family Counseling
• Intensive Supervision
• Job Skill Training
• Moral Reconation Therapy
• Outpatient Substance Abuse Therapy

Treatment groups are two to three days a week, with frequent drug testing. In addition, there is a day track and night track of the program.

4. How does an individual receive services from the Center of Risk Reduction (CORR)?

Potential clients can be referred to CORR from:

• Attorneys
• Court
• Family Members
• Probation
• Self-Referrals

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Community Corrections Services - Domestic Local Probation

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1. Are there different types of Protective Orders?

The types of orders are:

• Emergency Protective Order
• Permanent Protective Order
• Preliminary Protective Order

For more information, see Protective Orders.

2. What is the difference between Anger Management and Batterer's Intervention Program?

CCS Anger Management Class

The Anger Management class is a psycho-educational group suited for first-time offenders who do not have a violent criminal history, situations involving intimate partners or patterns of ongoing abuse. Class details include:

• This class is an eight hour class
• The class fee is incorporated in the standard $150 probation supervision fee

Anger Management Program

The Anger Management Program is for offenders who experience frequent problems with communication,  easily angered, agitated, and frustrated resulting in violent behaviors. Class details include:

• Offenders are referred to certified clinical service providers
• Programs are typically 8 to 10 weeks in length
• Fees include an initial assessment fee, followed by a weekly group fee

Domestic Violence Batterer's Intervention Program

The Batterer's Intervention Program is a state certified program for abuser who use violence as a means to obtain power and control over another individual. Class details include:

• Participants include family and/or household members with focus on intimate partner relationships
• Programs are a total of 36 hours, which is completed between 18 to 24 weeks
• Required fees include initial assessment fee, followed by a weekly group fee
• Termination from the program requires the offender to restart from the beginning

3. What types of safety measures are in place for victims?

• Victims of domestic related offenses are initially connected with the Victim Witness Assistance Program, and with the Commonwealth’s Attorney’s office pending trial.
• Following trial, victims are referred to the Domestic and Sexual Assault Resource Center and other community programs for information and safety-planning.
• Advocates are available to provide individual counseling, support groups, and instruction for seeking protective orders.

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Community Corrections Services - Dual Treatment Track (DTT)

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1. Who is eligible for services at the Dual Treatment Track (DTT)?

Individuals who are incarcerated, of pre-trial status, with a major mental illness and substance abuse disorder are eligible. Participants must have verifiable housing and transportation.

2. What charges/convictions make an individual ineligible?

Individuals are excluded based on a prior record of pending charges of the following:

• Arson
• Felony Distribution or Manufacturing
• Felony Sex Offenses
• Violence (as Defined by 17.1-805 and 19.2-297.1 of the Criminal Code of Virginia)

3. What is the duration of services offered to clients at the Dual Treatment Track (DTT)?

services are self-paced. Core curriculum takes a minimum of nine months to complete.

4. What services are provided at the Dual Treatment Track (DTT)?

Services include:

• Frequent Drug Testing
• Individual/Family Counseling
• Intensive Supervision
• Mental Health Focused Groups
• Moral Reconation Therapy
• Outpatient Substance Abuse Therapy
• Psychiatric Services

Participants are required to attend the following:

• Day Groups on Monday, Tuesday, and Thursday
• Frequent Drug Testing
• Psychiatric Appointments at Chesterfield Mental Health Support Services

5. How can an individual be evaluated for Dual Treatment Track (DTT)?

Referrals can be made through the court, attorney, family members, or self-referrals. Ten business days are required to complete an evaluation.

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Community Corrections Services - Local Probation

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1. How are clients placed on local probation supervision and referred to Community Corrections Services (CCS)?

By Judges in the General District / Circuit Courts in Chesterfield and Colonial Heights as a sentencing option, and an alternative to incarceration.

2. What services are available through CCS?

Available services to the court are:

• Alcohol and drug screening and assessments
• Alcohol and drug testing
• Anger management classes
• Community service
• Moral Reconation Therapy classes
• Probation supervision
• Referrals for alcohol and drug education and treatment
• Restitution collection and monitoring
• Shoplifting prevention classes

3. Who is eligible for referral to CCS?

Offenders who are 18 years old, or considered an adult at the time of conviction, of a misdemeanor or a non-violent felony for which the court may impose a jail sentence (in accordance with Virginia Code 19.2-303.3).

4. How long is an individual generally on probation supervision?

• A client who has a return court date established:
  • Must be supervised until the return to court date, or three months if the client has completed all court ordered requirements, whichever comes first
• A client who does not have a return court date established:
  • Three months minimum for misdemeanants
  • Six months minimum for felons
• A substance abuse tested client must remain on supervision until his return to court date or six months, whichever comes first

5. Does an individual pay a fee for participation in the Local Probation Supervision Program?

Yes, all offenders under local probation supervision will be charged a one-time fee of $150, unless waived for cause.

6. What are the responsibilities of the client while under Local Probation Supervision?

The main conditions are as follows:

• Keep the peace, be of good behavior, and not violate any municipal, county, state, or federal laws and ordinances
• Follow CCS staff's instructions and be truthful and cooperative
• Not to illegally use, possess, or distribute narcotics, dangerous drugs, controlled substances, or drug paraphernalia
• Meet with their local probation officer as instructed
• Comply with all court ordered requirements

7. What is the non-compliance or violation process?

• The assigned probation officer will notify the court, if a client violates the conditions of his local probation supervision by:
  • Testing positive for illegal substances
  • Not reporting for a test
  • Missing scheduled appointments
  • Absconding from supervision
  • Violation of any other agreed upon condition
• Court discretion will determine the legal course of action taken against the client for his alleged violation

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Community Corrections Services - Pretrial Services

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1. What is Pretrial Services?

Pretrial supervision is a condition of your bail, ordered by a judicial officer. If ordered, you will be:

• Reporting to a Pretrial Officer
• Completing any other conditions ordered such as:
  • Curfew
  • Drug/alcohol testing

2. When should I report?

• Report to your first appointment as soon as you are released
• Daily intakes are done at 9:30am or 2:00pm. Intakes are completed in a group setting. If you want/need individual time , it can be arranged
• You may report the following business day if released after hours
• Bring all paperwork with you to your intake appointment

3. How long will my first appointment be?

• In general you should plan to be here for an hour
• Come prepared to provide a urine sample, if ordered to testing

4. What happens if I miss a drug test or an appointment?

Since Pretrial Services is a condition of your bail, the court is notified of your situation.

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Community Criminal Justice Board

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1. What does the Community Criminal Justice Board (CCJB) do?

The CCJB proactively addresses criminal justice issues in the communities of Chesterfield County and the City of Colonial Heights. The impact over the years has been significant as the board moves toward a more coordinated and responsive criminal justice system.

2. Who is on the board?

Membership on the Community Criminal Justice Board shall consist of:

• The Chief Judge of the 12th Judicial Circuit Court, or another Circuit Court Judge designated by the Chief Judge
• The Chief Judge of the 12th Judicial General District Court, or another General District Court Judge designated by the Chief Judge; and a second General District Court Judge designated by the Chief Judge
• The Chief Judge of the 12th Judicial Juvenile and Domestic Relations Court, or another Juvenile and Domestic Relations Court Judge designated by the Chief Judge
• The Commonwealth Attorney for the County of Chesterfield or designee
• The Commonwealth Attorney for the City of Colonial Heights or designee
• The Sheriffs for the County of Chesterfield and City of Colonial Heights or designee
• The Chief Magistrate for the County of Chesterfield and City of Colonial Heights
• The Chief of Police for the City of Colonial Heights and Chesterfield County
• An Attorney who is experienced in the defense of criminal matters before the 12th Judicial District and Circuit Courts
• A member from each governing body or a city or county manager, county administrator or executive, or assistant or deputy appointed by the governing body
• Two citizens to be appointed at the discretion of the Colonial Heights City Council

3. When are the CCJB meetings?

The meetings details:

• 4 p.m.
• Third Tuesday in January, March, May, July, September, and November
• Chesterfield County Courthouse
  9500 Courthouse Road
  Chesterfield, VA 23832

4. Is the meeting public?

The meetings are open to the public. Please call Chesterfield Community Corrections at 804-318-8220 for any further questions.

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Domestic & Sexual Violence Resource Center

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1. What is domestic violence?

Domestic violence is a pattern of abusive behaviors, used by one individual intended to exert power and control over another individual, in the context of an intimate relationship. Learn more about domestic violence.

2. What is a safety plan?

A safety plan is a personalized, practical strategy to assist an individual in avoiding dangerous situations, yet prepare an individual to knowing how to best react if dangerous situations occur. Plans can be developed for individuals remaining in abusive relationships, or ending the relationship. Learn more about how to safety plan.

3. What is a protective order?

A protective order is a document issued by a magistrate or a court to help you protect yourself, your children and other family or household members from someone who is hurting you or causing you fear. Learn more about protective orders.

4. Can a member of the Chesterfield Domestic and Sexual Violence Resource Center speak to my organization?

The Chesterfield Domestic and Sexual Violence Resource Center provides the following support to the County and the community at large:

• Education, awareness and outreach
• Technical assistance and case consultation for County professionals
• Training to educational institutions, County personnel, and the community

Please contact the Resource Center with questions.

5. Why do victims stay?

In addition to the fear many victims of abuse experience, abusive relationships are often complicated. Read more about why victims stay.

6. Can an abuser change?

While all individuals can change, they should want the change to occur. An unwilling or uninterested individual cannot be forced to change. Change must be intrinsic, and can be difficult as behaviors are learned. Learn more about abusers.

7. Are the Chesterfield Domestic and Sexual Violence Resource Center and the Chesterfield Domestic Violence Task Force, Inc. the same organization?

No. Although the Chesterfield Domestic and Sexual Violence Resource Center provides oversight of the Chesterfield Domestic Violence Task Force, Inc., they are separate entities.

The Chesterfield Domestic Violence Task Force, Inc. is a 501c3 non-profit organization, comprised of agencies and concerned citizens dedicated to providing leadership in preventing and responding to domestic violence in our community. Please contact the Chesterfield Domestic Violence Task Force, Inc. with questions.

8. What is the difference between the Chesterfield Domestic and Sexual Violence Resource Center and the Chesterfield Victim/Witness Assistance?

Chesterfield Victim/Witness is available to assist all types of victims and witnesses of crime, who are involved in the criminal justice process. The Chesterfield Domestic and Sexual Violence Resource Center assists victims of domestic and/or sexual violence, and stalking, whether they are involved in the criminal justice process or not. Both offices work closely to provide comprehensive services to victims of violence. View more information about the services we offer.

9. Does the Domestic and Sexual Violence Resource Center accept financial donations?

Yes, the Domestic and Sexual Violence Resource Center accepts financial donations. Checks should be payable to “Treasurer Chesterfield County”, with “CCS - DSVRC” indicated on the memo line. Please mail donations to:
CCS - DSVRC
P.O. Box 40
Chesterfield, VA 23832

Please contact the Resource Center with questions.

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Drug Court - Adult Drug Court

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1. Who is eligible for Drug Court services?

• Agree to participate in drug court
• Are charged with a felony drug offense or a felony property offense in Chesterfield County or the City of Colonial Heights
• Can physically and mentally participate in drug court activities
• Have no prior convictions for felony violence, sex offenses or drug distribution
• Have stable transportation
• Live within 30 minutes of the Chesterfield Courthouse
• Meet DSM criteria for substance abuse dependence
• Persons who are 18 years or older

2. What can Drug Court do for me?

Participating in Drug Court is not just about staying clean, it is about getting your life back together. Being successful in drug court means you have an opportunity to:

• Achieve sustained sobriety
• Improve decision-making skills
• Mend family relationships
• Pay court costs, fees and restitution
• Provide access to community resources
• Secure and maintain employment
• Succeed in becoming a productive, responsible, law-abiding citizen within the community

3. What is required of me in Drug Court?

To be successful in Drug Court, you must invest in yourself. Staff are available to assist you in navigating responsibilities that include:

• Developing a payment plan to pay fees/restitution where applicable
• Maintaining sobriety - two to four drug screens each week
• Reliable transportation and housing
• Securing and maintaining employment or consistent school attendance
• Treatment sessions - at least two to three times each week
  • Community support meetings
  • Family counseling
  • Group therapy
  • Individual therapy
  • Skills groups
  • Specialized groups
• Weekly court hearings

4. How long does Drug Court last?

As designed, Drug Court is 12 months. The process is as follows:

1. Consists of five phases.
2. Each phase has specific treatment and behavioral goals/requirements that must be met to move to the next phase.
3. Participants move through the program at their own pace based on how quickly they meet their goals/requirements.
4. A graduated system of sanctions and incentives are incorporated into the program to address noncompliance issues or reward positive movement forward.

5. How do I enter Drug Court?

Step 1
The first step to being considered for Drug Court is review by the Commonwealth’s Attorney’s Office. Defense attorneys seeking additional information or request for case review may contact:

• Chesterfield Commonwealth’s Attorney’s Office - Geoff Easton - Phone: 804-748-1221
• Colonial Heights Commonwealth’s Attorney’s Office - Erin Barr - Phone: 804-520-9293

Step 2
The potential candidate will be interviewed/assessed by the Drug Court probation officer to determine appropriateness for the program. Upon completion of the assessment, the probation officer will advise the Commonwealth’s attorney and defense attorney of acceptance/non-acceptance.

Step 3
If accepted, a date to plead into the program will be set. If not accepted, the charge will continue to proceed through the traditional court process.

6. Can I attend a session of Drug Court?

We encourage individuals who are interested in learning more about Drug Court to attend a session.

Drug Court is held each Wednesday from 8:30 a.m. to approximately 9:30 a.m. at:

Chesterfield Circuit Court
9500 Courthouse Road
Chesterfield, VA 23832

To schedule a visit, please contact the Drug Court administrator, Melanie Meadows, by phone at 804-717-6801 or by email.

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Internal Audit - Fraud, Waste & Abuse Reporting

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1. Will my name be protected if I choose to provide it?

The information provided will be kept confidential and privileged; however, your identity may have to be disclosed in the case of a law enforcement request or by order of subpoena. You may remain anonymous if you wish. Please note that sending personal information by fax or email is not a confidential or secure means of transmission.

2. As a county or school employee, what about retaliation if I file this report?

It is a violation of the fraud policy for any individual to be discriminated against for reporting fraud, waste and abuse or for cooperating, giving testimony, or participating in an audit investigation, proceeding, or hearing. False or vindictive allegations are also violations of the fraud policy and should not be made.

3. Are all complaints investigated?

The Internal Audit Department takes all legitimate reports of fraud, waste and abuse seriously and will make every effort to properly investigate issues. You can assist us in our investigation by providing as much documentation or data as possible.

4. How can I report fraud, waste and abuse?

The ability to respond to your report depends on the accuracy and completeness of the information you provide. The best and easiest way to report your concerns is to call the hotline at 804-318-8000 during business hours. Staff will confidentially document your concern for you and make sure all the important details are included; however, there may be rare occasions when staff is unavailable and voicemail is activated. You may use the voicemail to state your allegation or call back and speak with an operator at a later time.

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Juvenile & Domestic Relations District Court - ADA Accommodations

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1. I am deaf or hard of hearing and need to request accommodations for my hearing. What do I do?

Please email the Clerk of Court to request sign language interpreter or another listening assistive device.

2. I’d like to request an ADA Accommodation. What do I do?

Please email the Clerk of Court for information regarding ADA Accommodations.

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Juvenile & Domestic Relations District Court - Address Changes

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1. How do I notify the Court of a change to my address?

You will need to mail or fax the DC-437 form (PDF) to change your address.

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Juvenile & Domestic Relations District Court - Appeals & Motions to Reopen/Rehear

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1. I do not like the way the Court decided my case. What are my options?

All final orders of the J&DR District Court may be appealed within 10 days of final judgment. The best way to note your appeal is in person. If you cannot note your appeal in person, please call the Clerk’s Office to be directed to the appropriate appeal form to use to note your appeal, and you may fax it in.

Our office is open Monday-Friday, 8 a.m. - 4 p.m. Our phone number is 804-748-1379 and our fax number is 804-717-6043.

If the tenth day falls on a holiday or a date the court is otherwise closed, the appeal would be due the next day the court is open. The court will not calculate the date the appeal is due.

If it has been more than 10 days and you have missed your appeal period, you may wish to file a Motion to Reopen/Rehear (Form DC-368 (PDF) /Instructions (PDF)). In criminal cases, a Motion to Reopen must be filed within 60 days. In civil cases, a Motion to Rehear must be filed within 30 days.

Please read the law regarding Motions to Reopen/Rehear:

• Criminal cases - Virginia Code § 16.1-133.1
• Civil cases - Virginia Code § 16.1-97.1

You do not need to have missed the appeal window in order to file a Motion to Reopen/Rehear.

2. I filed a petition or motion with the Court, and I did not appear for my hearing. The case was dismissed. What are my options?

You may wish to file a Motion to Reopen/Rehear (Form DC-368/Instructions). In criminal cases, a Motion to Reopen must be filed within 60 days. In civil cases, a Motion to Rehear must be filed within 30 days.

Please read the law regarding Motions to Reopen/Rehear:

• Criminal cases - Virginia Code § 16.1-133.1
• Civil cases - Virginia Code § 16.1-97.1

If the Court does not grant your Motion to Rehear, you may need to file anew.

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Juvenile & Domestic Relations District Court - Attorneys

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1. I would like a Guardian Ad Litem to be appointed for my child. What do I do?

Please use the Court’s generic Motion Form to request a Guardian Ad Litem. Please make sure you articulate the reasons why the child’s best interests would not be adequately represented without the appointment of a Guardian Ad Litem.

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Juvenile & Domestic Relations District Court - Case Information

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1. I went online to view case information for the J&DR Court, and I cannot find it. How do I find out about J&DR cases?

Due to the confidential nature of juvenile cases, J&DR District Court data is not posted online. At present, there is no searchable database for information about adult cases in the J&DR District Courts like there are for General District or Circuit Court cases.

Please read Virginia Code § 16.1-305 regarding confidentiality of juvenile court cases. Call the Clerk’s Office for information about a case 804-748-1379.

2. I need a copy of my court order. What do I do?

Please fax a picture of your photo ID along with a written request specifically indicating which court records you need a copy of. Our fax number is 804-717-6043.

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Juvenile & Domestic Relations District Court - Complaints

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1. I called to find out information about my case or my child’s case, and I couldn't receive the information I wanted. What do I do?

Please refer to Virginia Code § 16.1-305 regarding the confidentiality of juvenile case records. The Clerk’s Office cannot give out certain information over the phone without being certain of your identity. In many circumstances, we would like to be able to help you, but due to strict confidentiality laws, we must be extremely careful.

Please email the Clerk of Court if you have questions about the confidentiality of court records, or if you have a complaint regarding the Clerk’s Office.

2. How do I submit a complaint about the way I was treated in the Clerk’s Office or in court?

Please email the Clerk of Court if you have a complaint about the Clerk’s Office or the court.

3. I have a question, and the Clerk’s Office told me they cannot give me “legal advice.” What can I do?

While we can provide answers to procedural questions, court staff are unable to provide legal advice. You may need to seek the advice of a lawyer.

4. I received a copy of my court order, and information is incorrect. What can I do?

Email the Clerk of Court.

5. I filed a petition or motion with the Court, and I did not appear for my hearing. The case was dismissed. What are my options?

You may wish to file a Motion to Reopen/Rehear (Form DC-368 (PDF)/Instructions (PDF)). In criminal cases, a Motion to Reopen must be filed within 60 days. In civil cases, a Motion to Rehear must be filed within 30 days.

Please read the law regarding Motions to Reopen/Rehear:

• Criminal cases - Virginia Code § 16.1-133.1
• Civil cases - Virginia Code § 16.1-97.1

If the Court does not grant your Motion to Rehear, you may need to file anew.

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Juvenile & Domestic Relations District Court - Continuance Requests

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1. My case it set for a day that I cannot appear. How do I get the matter continued to a new date?

Please see the Court’s Continuance Policy and Continuance Request Form (PDF).

2. I received a summons for court but my situation cannot wait that long. What do I do to have the matter expedited on the Court’s docket?

Please file a Request for Expedited Hearing (PDF).

Please make sure you articulate the exact reasons your case should be set ahead of everyone else.

Please note: while the Court understands that sensitive matters such as child custody, visitation, and child support are extremely emergent to each individual’s family, we cannot possibly grant every emergency hearing request.

Please limit requests to those of a truly emergent nature where someone’s life, physical, or emotional well-being are in danger.

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Juvenile & Domestic Relations District Court - Custody, Visitation & Support

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1. How do I file for custody, visitation, or support?

Please see the Court’s website for detailed information regarding custody, visitation and child support.

2. My child’s parent is not paying child support as they were ordered to. What do I do?

Please see the Court’s website for detailed information regarding filing a Show Cause.

3. I received a summons for court, but my situation cannot wait that long. What do I do to have the matter expedited on the Court’s docket?

Please file a Request for Expedited Hearing (PDF).

Please make sure you articulate the exact reasons your case should be set ahead of everyone else.

Please note: while the Court understands that sensitive matters such as child custody, visitation, and child support are extremely emergent to each individual’s family, we cannot possibly grant every emergency hearing request.

Please limit requests to those of a truly emergent nature where someone’s life, physical, or emotional well-being are in danger.

4. I would like a Guardian Ad Litem to be appointed for my child. What do I do?

Please use the Court’s generic Motion Form to request a Guardian Ad Litem. Please make sure you articulate the reasons why the child’s best interests would not be adequately represented without the appointment of a Guardian Ad Litem.

5. I filed or custody, visitation, or child support. Now what?

Please see the Court’s brochure (PDF) for more information.

6. How do I request a foreign language interpreter?

Please fill out the Foreign Language Request form (PDF) to request an interpreter.

7. I do not like the way the Court decided my case. What are my options?

All final orders of the J&DR District Court may be appealed within 10 days of final judgment. The best way to note your appeal is in person. If you cannot note your appeal in person, please call the Clerk’s Office to be directed to the appropriate appeal form to use to note your appeal, and you may fax it in.

Our office is open Monday-Friday, 8 a.m. - 4 p.m. Our phone number is 804-748-1379 and our fax number is 804-717-6043.

If the tenth day falls on a holiday or a date the court is otherwise closed, the appeal would be due the next day the court is open. The court will not calculate the date the appeal is due.

If it has been more than 10 days and you have missed your appeal period, you may wish to file a Motion to Reopen/Rehear (Form DC-368 (PDF)/Instructions (PDF)). In criminal cases, a Motion to Reopen must be filed within 60 days. In civil cases, a Motion to Rehear must be filed within 30 days.

Please read the law regarding Motions to Reopen/Rehear:

• Criminal cases - Virginia Code § 16.1-133.1
• Civil cases - Virginia Code § 16.1-97.1

You do not need to have missed the appeal window in order to file a Motion to Reopen/Rehear.

8. I filed a petition or motion with the Court, and I did not appear for my hearing. The case was dismissed. What are my options?

You may wish to file a Motion to Reopen/Rehear (Form DC-368 (PDF)/Instructions (PDF)). In criminal cases, a Motion to Reopen must be filed within 60 days. In civil cases, a Motion to Rehear must be filed within 30 days.

Please read the law regarding Motions to Reopen/Rehear:

• Criminal cases - Virginia Code § 16.1-133.1
• Civil cases - Virginia Code § 16.1-97.1

If the Court does not grant your Motion to Rehear, you may need to file anew.

9. I need a copy of my court order. What do I do?

Please fill out a copy request form and fax it to 804-717.6043.

10. How do I notify the Court of a change to my address?

You will need to mail or fax the DC-437 form (PDF) to change your address.

11. I need to have a party served in a different city/county in Virginia. What do I do?

The Court will mail notice to the Sheriff’s Office serving court papers for the jurisdiction wherein the other party resides. You will not need to do anything other than provide us the correct Virginia address.

12. I need to have a party served in a different state. What do I do?

The Court does not arrange for service out of state; however, we do send notice to the opposing party via certified mail. If you would like to arrange for an out of state Sheriff’s Office or constable to serve the opposing party, you will need to arrange for service and provide payment that the Clerk’s Office will then send out of state.

13. I need to have a party served in a different country. What do I do?

First, you must provide the correct foreign mailing address. The Court will send (via registered mail), notice to the other party.

14. Can I have a party served by a private process server?

Yes, however, you will have to find a private process server yourself and arrange payment directly with them. Please notify the Clerk’s Office as soon as possible that you want a private process server to handle service and we will let you know when it will be ready. The Court will prepare the notice and your private process server can pick it up at the Clerk’s Office.

15. I am the respondent in a child support case and I have a new job. How do I get the employer changed on my current Income Deduction Order?

You will need to fill out the Respondent’s Request for Income Deduction Order (DC-615) (PDF). 

Request for Income Deduction Page

16. The non-custodial parent has a new job. How do I, the custodial parent, get the employer changed on the current Income Deduction Order?

If you have a current Income Deduction Order in place and need to change the employer’s information, please fill out the Notice and Motion for Proposed Income Deduction Order (DC-617) (PDF).

17. I’d like the non-custodial parent to pay me via Income Deduction Order. How can I arrange that?

You will need to fill out the appropriate court forms. (Income Deduction Orders)

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Juvenile & Domestic Relations District Court - Expediting a Case

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1. I received a summons for court, but my situation cannot wait that long. What do I do to have the matter expedited on the Court’s docket?

Please file a Request for Expedited Hearing (PDF).

Please make sure you articulate the exact reasons your case should be set ahead of everyone else.

Please note: while the Court understands that sensitive matters such as child custody, visitation, and child support are extremely emergent to each individual’s family, we cannot possibly grant every emergency hearing request.

Please limit requests to those of a truly emergent nature where someone’s life, physical, or emotional well-being are in danger.

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Juvenile & Domestic Relations District Court - Foreign Language Interpreters

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1. How do I request a foreign language interpreter?

Please fill out the Foreign Language Request form (PDF) to request an interpreter.

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Juvenile & Domestic Relations District Court - Juvenile Driver's License Ceremony

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1. My child or I received a letter about a juvenile’s driver’s license ceremony, and I have a conflict with my scheduled date. What do I do?

Please contact the Judges’ Assistant, Jill Bryant, at 804-751-4115 or by email.

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Juvenile & Domestic Relations District Court - Payment Options or Bill-Related Questions

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1. I received a bill from the Court. How do I get more information regarding this bill?

Please contact the Court’s Accountant, Trish Black, at 804-751-4783 or by email.

2. I received a bill for payment of my child’s Guardian Ad Litem, and I don’t understand why I’m responsible to pay it. What's going on?

Under the Appropriations Act of 2002, parents are responsible for paying the costs of court-ordered Guardians Ad Litem for children, if so ordered by the Court.

Please see Virginia Code § 16.1-266. [law changing 7/1/18 - will codify the Appropriations Act]

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Juvenile & Domestic Relations District Court - Service of Process

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1. I need to have a party served in a different city/county in Virginia. What do I do?

The Court will mail notice to the Sheriff’s Office serving court papers for the jurisdiction wherein the other party resides. You will not need to do anything other than provide us the correct Virginia address.

2. I need to have a party served in a different state. What do I do?

The Court does not arrange for service out of state; however, we do send notice to the opposing party via certified mail. If you would like to arrange for an out of state Sheriff’s Office or constable to serve the opposing party, you will need to follow these steps:

Find out which non-Virginia sheriff’s office or local constable serves civil process in the jurisdiction where the non-Virginia resident lives

Call their civil process division and find out how much it costs for out-of-state service

Provide the address of the non-Virginia party and the address of the non-Virginia sheriff’s office/constable to the Clerk’s Office

Provide a money order or certified check made payable to the non-Virginia’s sheriff’s office/constable to the Clerk’s Office to be sent with the notice

Provide all of this information at least 30 days before your hearing; information provided less than 30 days may result in the non-Virginia party not being notified

3. I need to have a party served in a different country. What do I do?

First, you must provide the correct foreign mailing address. The Court will send (via registered mail), notice to the other party.

4. Can I have a party served by a private process server?

Yes, however, you will have to find a private process server yourself and arrange payment directly with them. Please notify the Clerk’s Office as soon as possible that you want a private process server to handle service and we will let you know when it will be ready. The Court will prepare the notice and your private process server can pick it up at the Clerk’s Office.

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Juvenile & Domestic Relations District Court - Weather-Related

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1. It’s snowing; how do I find out if the Court is closed?

Please check all media outlets (Local CBS, ABC, and NBC). You can also follow the Court on Twitter@ChesterfieldJDR to find out about all weather- and emergency-related closings. In the event court has a delayed opening, all morning dockets are cancelled and will be continued.

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Juvenile & Domestic Relations District Court - Withdrawing My Case

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1. I filed a petition/motion, and now I don’t want to go forward. How do I withdraw it?

Please fill out the Motion to Withdraw and fax it to 804-717.6043.

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Juvenile Detention Home - Arrest & Court Procedures

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1. As a parent or guardian, how can I find out if a juvenile has been detained?

During the intake process of a juvenile, a staff member will call to notify you of your child’s placement in detention. We will address any questions you may have at that time and you will be given an opportunity to speak briefly with your child.

2. If my child has just been brought to the Juvenile Detention Home by the police, when and where will the detention hearing be held?

Detention hearings are held at the Chesterfield Juvenile and Domestic Relations Court. Usually, detention hearings are held at 10 a.m. on the next business day after a juvenile has been brought to the Juvenile Detention Home. The Code of Virginia specifies that a juvenile is entitled to a detention hearing within 72 hours of arrest.

3. Where is the Chesterfield Juvenile and Domestic Relations Court located?

The court is located at:
7000 Lucy Corr Boulevard
Chesterfield, VA 23832
Phone: 804-748-1379

4. Can I bond out my child?

Contact the Juvenile and Domestic Relations Court Clerk’s Office, Monday through Friday from 8 a.m. to 4 p.m. by calling 804-748-1379. During non-court working hours, call the magistrate at 804-748-1410.

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Juvenile Detention Home - Mail, School & Religious Services

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1. Are juveniles allowed to send and receive mail?

Outgoing Mail

• Residents are provided scheduled opportunities for writing letters to anyone except a resident of another juvenile detention or correctional facility.
• The Detention Home will provide pencils, paper, envelopes, and postage.
• Staff will collect the sealed envelopes and mail them.
• Staff are not permitted to read mail.
• It is important that residents address outgoing mail properly and clearly.

Incoming Mail

• Incoming mail will be distributed daily.
• Staff members will not read incoming mail, but mail will be opened and inspected for contraband.
• Legal mail will be opened in the presence of the resident.

2. How should I address mail to a juvenile?

Use the following address:
9600 Krause Road
Chesterfield, VA 23832

3. Will my child be attending school while in detention?

Yes. State law requires that juveniles attend school while in detention, even if the youth has graduated or has received a G.E.D.

For more information, please see Education Services.

4. Does the Detention Home offer religious services?

Yes. Religious activities are offered regularly and participation is strictly voluntary. Parents or an assigned probation officer may make special arrangements during business hours for individual religious counseling.

For more information, please call 804-748-1460 and ask to speak with an administrator.

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Juvenile Detention Home - Parent Resources

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1. I have a child who is out of control and will not listen. What can I do?

If your child is defiant and out of control, call Mental Health Support Services at 804-768-7204. Parents with challenges may also wish to contact Prevention Services for a consultation at 804-768-7800.

2. Can I bring my child to the Detention Home and admit him or her to teach them a lesson or schedule a tour of the Detention Home?

No. All youths are placed in detention by court order. The Juvenile Detention Home does not have any type of “scared straight” program. While popularized in the media, research and evidence suggests that such programs tend to have the opposite effect on a youth.

For resources please contact Mental Health Support Services at 804-768-7204 or Prevention Services at 804-768-7800.

3. How do I get information about services for my juvenile?

Call the Chesterfield Department of Youth and Family Services at 804-796-7100.

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Juvenile Detention Home - Release Procedures

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1. What time will my son or daughter return to detention from court?

We are unable to determine what time youth will return from court because they are transported as a group by the Chesterfield County Sheriff’s Department. If your child is being released from court we recommend you call the Juvenile Detention Home at 804-748-1460 and leave a phone number where you can be contacted. Once your child returns from court and we have all necessary paperwork, we will call you.

2. How long does the release process take? What do I need to bring?

The release process is not lengthy. Please bring a valid, government-issued photo ID with you when you come to pick up your child. There is no need to bring a change of clothes. Your child will change into the clothes they wore when first arriving at detention. There will be a few forms to sign before your child is released. To protect the confidentiality of other residents, no cell phones will be permitted in the intake vestibule/intake area. Additionally, only children 12 years old and younger will be permitted in the intake vestibule/intake area with a parent/guardian.

3. In court, the judge stated that my child was eligible for “HIP” or “Electronic Monitoring." What does that mean?

The Home Incarceration Program (HIP) is an alternative to secure detention and includes Outreach and Electronic Monitoring. All juveniles referred by the court must be screened for eligibility by a Home Incarceration Officer. If your child is found to be eligible for HIP, the Home Incarceration Officer will meet with you and your child to discuss program requirements.

For more information, please see Alternative Programs.

4. If my child was sentenced to a set number of days in detention, when will they be released?

A youth who was sentenced by the court to a set number of days in detention may be released after those days at the time they were admitted to the Juvenile Detention Home once they returned from court. For example, a juvenile who was sentenced to three days in detention and returned to the Juvenile Detention Home from court on Monday at 3:15 p.m. could be released on Thursday at 3:15 p.m.

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Juvenile Detention Home - Weekend Detention & Weekend Work Program

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1. My child is court-ordered to spend weekends in detention. What is the drop-off and pick-up procedure?

Your child must arrive at the detention home after 6 p.m. on the Friday of the weekend his or her detention starts. The child can then be picked up at the same time on Sunday as he or she arrived on Friday. For example, a child dropped off at 7:15 p.m. on Friday can be picked up at 7:15 on Sunday.

2. My child is court-ordered to the Weekend Work Program. What is the drop-off and pick-up procedure?

If your child has been court ordered to the Weekend Work Program, you must first sign him or her up by meeting with the Program Coordinator at the Detention Home. After your child has been accepted into the Weekend Work Program, he or she may be dropped off between 8:15 and 8:30 a.m. in the big parking lot on the side of the building (near the picnic tables). Pick-up is at 3:30 p.m. same day, same location.

For more information, please see Alternative Programs.

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Juvenile Detention Home School for Chesterfield County Public School (CCPS) Staff

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1. How do we know when a student is a resident of the Chesterfield Detention Home?

School counseling offices are notified within two days of a student’s entry into the detention home school. There are times when students are placed in the detention home, but do not attend school (either they refuse or they have been restricted to their room by detention staff). You will not be notified until the student attends school.

2. Once notified, what do we need to do?

• Students are to be withdrawn from the home school. They are then enrolled in our school. You will receive a request for the records we need. Please make sure to send all requested records. We are going to start sending follow up requests if we do not have all records. We need them to assure appropriate class placement, SOL testing, and special education services. It is critical that those records be sent to us as soon as is possible.
• In our request for records we also include a request for home school work. We have teachers certified in all core subjects, special education, and some electives. If a Chesterfield Juvenile Detention Home School teacher wants to send work for the student to complete, that work will be given priority. Work will be sent back to the home school for grading. Students do not have access to Chromebooks here because of the security involved.
• If teachers choose not to send home school work, then our teachers will provide instruction here. Our goal is to provide the student with as many of their courses as are possible. However, due to staffing and/or safety concerns, there are classes that we cannot offer. For example,  we cannot offer CTC courses, foreign language courses, etc. If home school teachers send work, however, we will do everything in our power to help the student complete the work. Teacher-sent work trumps the work we assign here. Our goal is to have students transition smoothly back to their home school.
• Teachers cannot expect students to make up missed work as students were enrolled in a school. The student should be treated as any other transfer student upon their return.

3. What is the best way to get that information to you?

For expediency purposes, it is best to fax the records to us at 804-717-6454. If not possible, please send them to the Detention Center via the Chesterfield pony mail at the following address:
Chesterfield County Juvenile Detention Home
9600 Krause Road
Chesterfield, VA 23832

For those outside of Chesterfield County, please use U.S. mail. Teacher work can be emailed, ponied or faxed.

4. What does the school day look like at the Detention Home School?

School starts at 8 a.m. and ends at 2:45 p.m. (with a 30 minute lunch). We have a 7-period day, with classes lasting 50 to 55 minutes each. In addition to the core academic subjects, all students take Personal Finance and Economics, H/PE, Reading and Music.

5. Do any students from the Detention Center attend their home school while detained?

Some students, who are in the Post Dispositional program and have earned a certain level, may attend their home school during the day. This is a rarity but does happen on occasion.

6. Can home school teachers contact the detention home teachers?

Yes. We encourage this. Conversely, detention home teachers might contact the home school teachers if they need information or clarification. We are all in this together!

7. What if a student is taking an on-line course?

Students are able to work on-line here at the facility.

8. Can a student take continue with an AP course when in Detention?

Unfortunately, no. We do not have teachers certified as AP teachers.

9. Is G.E.D. offered at the Detention Home School?

Yes, and we can conduct official G.E.D. testing here as well.

10. Do students take SOLs while in the Detention Home?

• Yes. SOL testing is conducted at Detention. We make every effort to ensure that we test everyone eligible. If they are enrolled in an SOL class, they will take the SOL for that course. If they need retakes (i.e., if they are a term graduate or need it for a verified credit), we will retest them if enrolled during SOL test-taking time. You will receive the SOL score reports with the Educational Transfer Summary upon the student’s release.
• Some special education students achieve SOL scores that make them eligible for credit accommodations in their IEP. Please pass these scores onto your special education coordinator so that the students will have an opportunity to receive credit for their scores.

11. When a child is released from the Chesterfield Detention Home, are we notified?

• We typically do not know the release date for students ahead of time. The release is determined at a court hearing. We will not know until the morning following court that a student has been released.
• We will then forward an Educational Transfer Summary to the home school, signifying a student’s release. If a student has been with us five or more days, you will receive grades that the student earned.

12. What do we do with the grades that we receive?

• These grades must be given to the classroom teacher with the instruction that they are to be averaged in with grades already received in that class. If a student does not return to school during the school year, our Educational Transfer Summary should be kept in the student’s cumulative file, which will be the only record since teachers have no ability to record our grades.
• Most of the students who are in Detention come back with much higher grades than they left with and it doesn’t seem fair to average these grades in.
• Students are in school from 8 a.m. until 2:45 p.m. each day. There are never more than eight students in a class, allowing for a great deal of individualized attention. Students typically attend school each and every day. These grades earned are legitimate and reflect the outstanding instruction students receive while here.

13. Sometimes we send work and the student is back in school the next day. This is a lot of work. Why does this happen?

• We send the request for records when a student has been with us at least 2 days. However, we are not always aware if a student is assigned to the Home Incarceration Program (released with an ankle monitor) or if they have been released early. This doesn’t happen frequently but it does happen on occasion.
• Sometimes there is a delay getting the work to us from the home school. We recommend a teacher send the work directly to us to expedite the process. Email works great! If teachers send Edmodo or Google Classroom codes for their classes, our teachers can request to join their group and access work that way as well.

14. You send end of the year grades to us for students who are still in the Detention facility. What should we do with those grades?

• As the last school of record, you are responsible for awarding credits.
• SOL scores should also be entered. This ensures that each student has a complete transcript.

Please note that:

• Student returning from detention during school year:
  • Student is assigned to classes; home school teacher averages Detention grades in with grades already earned at home school
• Student in detention at the end of the school year:
  • If student was enrolled in home school during year, consult with assigned teachers to ascertain semester / final grades (averaged with Detention Home grades) ; counselor enters grades into Academic History with no teacher assignment
  • If students not enrolled in home school during school year, counselor inputs grades directly into Academic History with no teacher assignment; in Synergy, change focus to inactive

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Juvenile Detention Home School for Parents and Guardians

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1. What does the school day look like at the Detention Home School?

School starts at 8 a.m. and ends at 2:45 p.m. (with a 30 minute lunch). We have a 7-period day, with classes lasting 50 to 55 minutes each. In addition to the core academic subjects, all students take Personal Finance and Economics, H/PE, Reading and Music.

2. Do any students from the Detention Center attend their home school while detained?

Some students, who are in the Post Dispositional program and have earned a certain level, may attend their home school during the day. This is a rarity but does happen on occasion.

3. What if a student is taking an on-line course?

Students are able to work on-line here at the facility.

4. Can a student take continue with an AP course when in Detention?

Unfortunately, no. We do not have teachers certified as AP teachers.

5. Is G.E.D. offered at the Detention Home School?

Yes, and we can conduct official G.E.D. testing here as well.

6. Do students take SOLs while in the Detention Home?

• Yes. SOL testing is conducted at Detention. We make every effort to ensure that we test everyone eligible. If they are enrolled in an SOL class, they will take the SOL for that course. If they need retakes (i.e., if they are a term graduate or need it for a verified credit), we will retest them if enrolled during SOL test-taking time. You will receive the SOL score reports with the Educational Transfer Summary upon the student’s release.
• Some special education students achieve SOL scores that make them eligible for credit accommodations in their IEP. Please pass these scores onto your special education coordinator so that the students will have an opportunity to receive credit for their scores.

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Juvenile Probation - Domestic Issues

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1. I want to file for custody, visitation and support. What do I need to bring?

• As the petitioner, you cannot be named or a party to any existing custody, visitation or support order from this or any other jurisdiction.  
• If divorced from the other parent, you must bring in the decree and all other agreements incorporated into the divorce decree.  
• The child must reside in this jurisdiction.  
• You must supply the full name, date of birth, social security number, race and sex for the child, as well as the addresses where the child has resided for the past five years.  
• You must bring the address for the respondent and if at all possible,  his or her social security number, date of birth, employer and employer's address.  You as the petitioner must supply this information.

2. Is there a cost to file for custody, visitation and support?

Yes. The fees are paid to the Juvenile and Domestic Relations Court Clerk's Office. Their phone number is 804-748-1379. The associated fees are:

• There is a one-time $25 cost to file custody and visitation petitions.
• There is a $12 fee for filing a spousal support petition.
• There is no cost for filing child support petitions.

Please Note: The Court Services Unit does not collect the money.

3. I already have a custody, visitation and/ or support order from the Chesterfield Juvenile and Domestic Relations Court but I want to change it, what do I do?

You can contact the Chesterfield Juvenile and Domestic Relations Court Clerk's Office and file a "motion to amend" the existing court order:
7000 Lucy Corr Boulevard
Chesterfield, VA 23832
Phone: 804-748-1379

4. I just moved to Chesterfield and have a custody, visitation and/or support order from another jurisdiction and I want to change the order, what do I do?

• You can only request a change to a court order from the jurisdiction that issued the order.
• You can only request the order be transferred to Chesterfield from the original jurisdiction.

5. How do I get a protective order?

The Chesterfield Juvenile and Domestic Relations Court has the authority to issue protective orders to prevent further acts of violence or threats of violence from:

• Family members
• A person you have a child in common with
• A person you have resided with in the past 12 months

Process

• Come to the Court Services Unit and request a petition for a protective order (Monday through Friday from 8 a.m. to 4:30 p.m.)
• Go the Magistrate's Office located at the Chesterfield County Jail and request an Emergency Protective Order after 4:30 p.m. on weekdays, weekends and holidays.
  • If granted by the magistrate, the order is only for 72 hours
  • You must then come to the CSU to request a petition for a protective order

Please be advised: Just because an emergency protective order was issued by the magistrate does not guarantee a petition for a protective order will be issued. If there is probable cause to issue a petition, the intake officer will assist you with the next steps.

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Juvenile Probation - Juvenile Criminal Issues

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1. My child is not listening to me and I want my child to go in front of a judge, what do I do?

A juvenile must first be alleged to have committed a crime and arrested:

• An intake officer must find probable cause that it is reasonable to believe the juvenile committed the alleged crime and decide if court is the best course of action.  
• When a juvenile is referred to court, that juvenile has all the constitutional rights afforded adults.
• In Virginia, the parents may be required to pay for the juvenile's attorney either by hiring one or requesting a court appointed attorney.
• The parents/ guardians cannot refuse legal representation for their child.
• If a child requests an attorney, an attorney will be appointed.

2. There is a child in my neighborhood who I know vandalized my property, what do I do?

Call the police at 804-748-1251. It is always better to have the professionals investigate alleged crimes. The police know what to do and how to navigate the criminal justice process.

3. I think this young person who is hanging out with my child is on probation, how can I find out?

You cannot. The Code of Virginia does not allow for the dissemination of information regarding a juvenile's criminal record, court involvement or probation status except in certain specific situations.

4. My child just needs a couple of days in the detention home to teach him or her a lesson, what do I do?

Juveniles can only be placed in detention for very specific reasons as stated in the Code of Virginia. Anyone, adult or child, who is at risk of being incarcerated, has certain rights and is allowed legal representation to ensure the initial and continued incarceration is legal and an appropriate result of criminal behavior.

5. My child went to court and the judge said there was "evidence sufficient" to find my child guilty, what does that mean?

If your child was represented in court by a lawyer, contact that lawyer to get answers to your questions. In general, "evidence sufficient" means there was not a finding of guilt made by the judge but there is enough evidence to find your child guilty. This is often done in an effort to have your child demonstrate good behavior and earn a dismissal of the charge.

6. How do I know my child is on probation?

The judge will tell you and your child in court. Right after the hearing, you and your child would have signed temporary probation rules. In a few days the assigned probation officer would have called you to set up an appointment to establish the permanent rules and the supervision plan.

Please note: Not everyone who goes to court is on supervised probation.

7. My child is on probation and did not come home at curfew, do I call the police?

No. As long as your child is home, call the assigned probation officer and leave him or her a message. The probation officer will call you back to learn the details of the violation. If your child does not come home at all or his or her whereabouts are unknown, call the assigned probation officer and provide the details.

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Mobility Services

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1. Are handicapped-accessible vehicles available?

Some of the transportation providers have vehicles that are equipped with lifts or ramps to assist passengers who need to board while using wheelchairs, walkers or other devices. There is no additional charge to ride on these vehicles. Inform the reservations agent of this need when the reservation is made.

2. Is assistance available to help passengers?

Drivers will assist passengers into and out of the vehicle, and will assist with small packages.

3. Are portable oxygen tanks permitted?

Portable oxygen tanks are permitted on the vans. The passenger must be in full control of the tank or be traveling with an aide who can assist with this control.

4. Are service animals permitted?

A service animal, such as a seeing-eye dog, is permitted on the vans. Make sure that the reservation agent is aware that the passenger will have a service animal when making a reservation. Pets are not permitted.

5. Are safety belts required?

For the safety of all riders, passengers are required to wear seat belts when riding in a van.

6. Is service affected during inclement weather?

During inclement weather, there may be times when the Access On Demand service providers are not operating on a normal schedule. Every effort will be made to provide minimal service interruption for those customers who need life-sustaining services, such as dialysis. Please contact the service provider directly for more information during these periods.

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Parks & Recreation - Archery

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1. What is the minimum age to participate in Chesterfield Parks and Recreation Archery programs?

Archers must be 9 years old for Intro Classes and Star Shooters Youth Archery Club.

2. Do I need my own equipment?

All archery equipment is provided for Intro classes, Beyond the Basic classes, Star Shooters Club, and Adult Social Shoot. Archers must provide their own equipment for JOAD and Adult Practice. Archers using the Rockwood Park public range will also need their own equipment. We do not rent out equipment for the public range.

3. Does Chesterfield County have a public archery range?

Yes, Chesterfield County has a public range at Rockwood Park behind shelter 4. This range is first-come, first-served and archers must bring their own equipment. The instructional range at Rockwood Nature Center and the range located behind Chesterfield Technical Center at Hull Street Road are for Chesterfield County program use only and are not open to the public for general use.

4. Where is the instructional range at Rockwood Park?

The instructional range is beside Rockwood Nature Center. Do not follow signs to the public range at Rockwood Park; follow signs for the Nature Center.

5. My child took archery at a summer camp. Does that count as the prerequisite Intro for Star Shooters?

No. They would need to take either the Star Shooters New Archer Intro or take one of our Intro to Archery classes. The exception is if they were in Camp Red Tail Hawk and took archery with a trained Chesterfield County Archery Instructor. Other summer camps do not teach the same content that we teach during our Intro class.

6. Does the Chesterfield County Intro to Archery Class count as the prerequisite for Star Shooters?

Yes, if the Intro class is taken within a year before the Star Shooters class for which you are registering.

7. How does my child enroll in Junior Olympic Archery Development (JOAD)?

To be in JOAD, archers must have previously taken two sessions of Star Shooters and bring their own bow, arrows, and hip quiver.

8. Are there any classes for adults?

Yes. We offer Adult Intro to Archery, 50 Plus Intro to Archery, Beyond the Basics, Adult Practice and Adult Social Shoot.

9. Do you offer birthday parties or private group lessons?

Yes. Please contact Ashley Weatherford for more information.

10. Do you offer private individual lessons?

No.

11. I need to cancel my registration for an archery class. How do I do so?

Please contact Ashley Weatherford. Department policy requires that requests for refunds must be made in writing three days prior to the start of the program.

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Police

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1. Will the police department check on my home while I’m away?

Yes. To request a check of your residence while you are away, call 804-748-1269 or 804-748-1258.

2. Do you have a ride-along program?

Yes, the Police department offers a ride-along program for county residents. Residents who would like to participate in a ride along must be 18 years of age, submit a written application and agree to submit to a criminal history check. Applications are available at headquarters and every district station. For more information, email our off-duty employment coordinator or call them at 804-717-6162.

3. Do you have a neighborhood watch program?

Yes, the police department's Neighborhood Watch program was established in 1976. For more information on our Neighborhood Watch program, visit our Neighborhood Watch page.

4. I believe I might be a victim of domestic violence. What do I do?

If you are in danger or need immediate assistance, call 911. For non-emergencies, call the police at 804-748-1251. You can also call the Virginia Family Violence and Sexual Assault 24-hour Hotline at 1-800-838-8238. Visit the Domestic and Sexual Violence Resource Center website or contact the police department’s domestic violence coordinator Tana Mooney by emailing her or by calling 804-318-8110 for more information.

5. How do I invite a representative of the police department to attend or speak at our community meeting?

Members of the police department are available to speak to community groups on a variety of topics. To invite a representative of the police department to attend or speak at your meeting, contact the Community Services Division by calling 804-318-8699 at least 30 days before your event.

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Real Estate Assessments

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1. Who establishes the tax rate and what is the tax rate?

The Chesterfield County Board of Supervisors established the tax rate. The real estate tax rate is established each year after two separate public hearings have been held by the County Board of Supervisors - one hearing on the tax rate and one hearing on the budget. The 2023 tax rate is $.91 per $100 of assessed value.

2. How are real estate taxes calculated?

Real estate taxes are calculated by multiplying the property's assessed value by the current tax rate. For example, if the tax rate is $0.91 per $100 of assessed value and the property is assessed at $100,000, you multiply $100,000 by .0091, which gives you an annual tax of $910.

3. What is the effective date of annual assessments?

Annual Real Estate Assessments are effective January 1st of each year.

4. How do I know if my property assessment has changed?

On or before February 1st of each year, assessment notices are mailed to all property owners. At that time, if a property owner has a question about their assessment, they can contact or visit the Assessor's Office. Staff is available to answer questions about the assessment and will make available information relating to the assessed value.

5. Will home maintenance increase the assessment?

Generally speaking, no. However, repairs that materially enhance the value of the property or repairs that recapture a loss in value that previously resulted in a lower assessment will most likely result in an increased assessment.

6. How does fire damage, storm damage, demolition, etc., affect a property's assessment?

The assessed values of buildings that have been affected by such damages are adjusted through an exoneration procedure. That is, if a house burns down on February 20th, the assessment would be adjusted as of February 20th.

7. How can my assessment increase or decrease even when there have been no changes made to the property?

The most frequent cause for a change in property value is a change in the market. A shortage of houses in a desirable neighborhood may send prices soaring, while in a recession, homes may stay on the market for a longer time with some homes actually selling for less than anticipated. In good economic times, inflation alone may cause an increase in property values.

8. Are properties reassessed every year?

Property assessments are reviewed every year, but assessments are not necessarily changed every year.

9. How is the assessed value determined?

Assessed values are based on market activity within a given area or neighborhood. Market activity (sales data) is used to establish fair market value. The fair market value of a property is defined as the price most people would pay for the property on the open market. Generally, the following steps are used in determining a property's fair market value:

• An on-site inspection of the property is conducted.
• Sales information is collected and analyzed.
• A comparison is made between properties that have sold and similar properties in the neighborhood.

10. What is meant by the term "assessment ratio"?

The assessment ratio is the relationship between a property's assessed value and the property's selling price. This relationship is expressed as a ratio (a percentage). The assessment ratio is calculated by dividing the property's assessed value by the property's selling price.

For example, if a property is assessed at $95,000 and sold for $100,000, you divide $95,000 by $100,000 and this gives you an assessment ratio of 95%.

11. What is the required ratio of assessed value to fair market value?

The State Code mandates, "... annual assessments... shall be made at 100% of fair market value" This state law was adopted in Chesterfield County effective January 1, 1977. The State Department of Taxation conducts an audit of Chesterfield's assessments annually to monitor the County's assessment to sales ratio.

12. How do I access property assessments and record information?

Property records are available on the Internet and at the Assessor's Office.

13. What should a property owner do if they disagree with their assessment?

Property owners are encouraged to contact the Assessor's Office should they have any questions. Staff are available to discuss the assessment and will make available information relating to the assessed value.

14. Is the commercial tax rate the same as residential?

Yes, it is the same in Chesterfield County.

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Utilities - Advanced Metering

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1. What is advanced metering and how do advanced water meters work?

Advanced metering uses two-way communications between the water meter and the Utilities Department. It provides real-time water meter readings to ensure accurate and timely processing within the billing system. Also, customers will have access to their water consumption through the integrated customer portal that will allow them to make informed decisions regarding their water usage.

Advanced water meters are equipped with electronic endpoints that collects and securely transmits meter readings via cellular networks to the secure cloud-based software system used by the Utilities Department. The meters maintain readings in 15-minute intervals and sends that information to the Utilities Department several times a day.

2. Why is the department upgrading to advanced metering and what are the benefits of advanced water meters? Are there any environmental benefits?

Advanced metering will enhance customer service by providing customers the ability to view their usage information via a customer portal that can be accessed through an app on either a desktop or mobile device (tablet, phone). Customers will be able to view high-resolution water usage data, which will expand opportunities to make informed choices about consumption usage. Concurrently, the advanced metering system will provide the Utilities Department with accurate and timely information for billing, early leak detections for customers and have information about usage readily available for customers.

Advance water meters benefit customers, the Utilities Department and the environment. Customers benefit from improved customer service, reduced estimated reads, access to meter reading information, ability to manage water usage, early notification of leaks and ability to set usage alerts. The Utilities Department will have improved responsiveness to customers and access to timely usage for billing. This project upgrade will help the environment by having fewer trucks on the roadways as the advanced meters will lessen the need to physically visit meters, reducing carbon emissions and fuel consumption. Customer awareness of usage and early water leak detection will also aid Utilities in sustaining the natural resource of water for future generations.

3. Is there a fee or application process necessary to upgrade my meter?

There is no application process or fee necessary to replace an existing meter with the advanced meter.

4. Can I keep my current water meter?

All Chesterfield water customers will receive an advanced meter. No current meters will be retained. 

This will provide customers with the benefits available from the advanced metering system such as improved customer service, reduced estimated reads, access to meter reading information, ability to manage water usage and ability to set usage alerts.

5. When will I receive the new advanced meter and how will I be notified of the installation? Can I make an appointment for the meter upgrade?

The Utilities Department is planning to start installation of advanced meters in late summer/early fall 2021. The installation process will last over a two to three-year period and will cover our entire customer base.

Our current meter deployment plans do not provide for specific days of when customers will receive a new advanced meter; however, as the project progresses, we will inform customers in advance of when their meters are scheduled to be exchanged. The Utilities Department will send a mailed notification a few weeks prior to the installation.

This meter upgrade does not require an appointment. On the day of the upgrade, the installer will knock on the door before beginning work and will leave a door hanger after completing the work indicating the upgrade occurred that day. In cases where there is an issue with access to the meter, Chesterfield Utilities will call to schedule a time to gain access.

6. How is the advance meter installation done? Do I need to be home when they install the new meter? Will you need to enter my house to make this exchange?

The meter installer will locate your meter box, containing the water meter, on your property.  As water meters are located outside of the home in a meter box, meter installers will not need to enter your house to make the exchange.

If there is an issue with access to your water meter, we will make another attempt on a different day or we will call to schedule a time to gain access.

For residential customers, replacing the water meter will require the installer to briefly turn off the water. This allows the installer to remove the old meter and install the new advanced meter. Water service may be interrupted for commercial and industrial customers as well.

When the new advanced meter is installed, the installer will test the meter to ensure that it is operating properly. It is recommended that customers turn-on an outside hose bib or inside faucet for a couple of minutes to flush any air or discolored water that may occur in the service line after the installation.

7. Is the advanced meter reading accurate?

The advanced meter is tested and certified from the manufacturer before shipping. Also, advanced metering technology has proven to be highly reliable and secure. It improves accuracy mostly because it eliminates the potential for human error in manual meter reading and practically eliminates any need for estimates.  

8. Will there be any differences in the delivery or quality of water after the meter upgrade? Will I see any changes to the amount I usually pay for my water/wastewater service?

The delivery and quality of water will continue to be the same high-quality water you have come to expect.

Advanced metering technology ensures that customers pay only for the water they use – no more and no less.  It is important to understand that as some water meters age, they can run slower and under-register water use.  When we replace your current meter, the first bill may be higher simply because the new meter is running accurately.

9. Is my advanced meter reading secure? Can my advanced meter reading be confused with my neighbor’s reading?

Your advanced meter reading is secure. Data transmitted through the system is protected and proprietary communications protocols are used. No customer-identifying data, such as names or addresses, are stored in the meters or transmitted across the network.

Your upgraded meter will transmit a unique identifier along with the meter reading data. This identifier is compared to your account record to ensure that the reading data for the correct meter has been applied to your account.

10. Does the radio frequency signal pose any health concerns? Will the radio frequency interfere with my television, computer, cordless phone, garage door, pacemaker or other electronic devices?

The broadcast of radio frequency signals from the advanced meter endpoint devices are well below the levels most people come in contact with on a typical day in their home. Devices such as television sets, wireless phones and cell phones all utilize radio frequency technology that provides much greater contact to radio frequency signals. The Federal Communications Commission (FCC) sets requirements related to these levels, which the advanced meter endpoint devices meet.

The advance meter endpoint devices use cellular technology operating in a licensed frequency band reserved specifically for cellular communications, which safeguards against interference with other electronic devices. The advanced meter endpoint devices meet FCC requirements related to interference.

11. What if I have questions about the last meter read before the meter upgrade?

Digital photographs will be taken of the last meter reading during the meter exchange. The meter installer will provide these photographs to the Utilities Department and we will have access to them should any questions arise.

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Utilities - Drinking Water

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1. Is my tap water tested?

Chesterfield County’s state-certified water quality laboratory tests the water from tap water samples collected throughout the county daily. The Addison-Evans Water Production and Laboratory Facility performs an average of 58,000 tests per year. Our consistent, high-quality water meets or exceeds all applicable federal, state and county requirements. We publish an annual Water Quality Report that may answer many of your questions.

2. Why does my tap water taste like chlorine?

Chlorine, in the form of chloramine, is added to the water at the treatment plant to disinfect the water and ensure the water stays free of harmful bacteria in the miles of pipelines to your residence. The concentration range depends on where you reside relative to the treatment plant and the time of year. The very low, safe and effective chlorine levels in the water range from about 1.0 to 4.0 parts per million, or ppm.

3. What is the pH of my water?

The natural water’s pH can vary, so the pH or acidity of the water is controlled at the treatment plant using lime to make sure that corrosion control treatment works properly and the water coming out of your tap is consistent. The pH in our distribution system ranges from 7.0 to 8.0 pH units, which is in the neutral range.

4. What is the hardness of my water?

Hardness is determined by the concentrations of dissolved calcium and magnesium carbonates naturally occurring in the water. Hardness is measured by the lab in milligrams per liter, or mg/L, which is equivalent to parts per million, or ppm. Our naturally soft water is in the range of 40 to 70 ppm, which is 2.0 to 4.0 grains per gallon.

5. What is the pinkish residue on my bathroom fixtures?

A pinkish film or residue is most likely an airborne bacterium called Serratia marcescens. These bacteria are not present in the water supply. They are naturally present in the environment and may appear during new construction or remodeling work due to the dust and dirt stirred up by these activities. They thrive on moisture, dust and phosphates. The best way to control these bacteria is to clean the effected surfaces with bleach, or a cleanser containing bleach, and keep the area as dry as possible.

6. Why does my water look cloudy or white?

The cloudy water is most likely caused by tiny air bubbles in the water similar to the bubbles in carbonated soft drinks. After a while, the bubbles rise to the top and escape into the air. This type of cloudiness occurs most often in the winter when the relatively cold water leaves the treatment system and travels through pipes in the cold ground to your warmer home. 

When you open your tap, the water is no longer trapped inside the pipes, and the oxygen immediately begins to escape or bubble to the surface. The technical term for this naturally occurring phenomenon is “off gassing.” The air bubbles are harmless, do not affect water quality, and will go away on their own.

7. The aerators on our faucets are clogged with white particles. What is it?

These particles are most likely pieces of plastic from the hot water tank. There is a plastic part called the dip tube (cold water inlet tube) which deteriorates or fragments over time. These fragments flow out of the tank, through the hot water outlet and throughout a home or building’s plumbing, clogging aerators and shower-heads. 

The fragments will float in a glass of water. This is not a water quality issue. A new dip tube may have to be installed or the hot water tank replaced. In some water supplies with hard water, white particles could be calcium carbonate deposits. These deposits are not an issue with Chesterfield County’s naturally soft water.

8. Why does the water in my bathroom sink smell like rotten eggs?

This common situation is most likely due to an actual drain odor. The rotten egg, sewer or sulfur smell, which is usually stronger in the morning and confined to a particular location, is a typical signs of drain odor coming from the u-shaped trap under the sink. As soon as the hot or cold water is turned on, the air-water interface in the trap is displaced and the odors are immediately released. The odor goes away when the water is run, but returns later. 

To remedy this situation, carefully pour one cup of bleach down the affected drain and wait 15 to 20 minutes without using the water. Then, flush thoroughly with cold water. This treatment can be repeated, as needed.

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Utilities - Lead in Water from Pipes & Plumbing

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1. What is lead?

Lead is a common naturally occurring metallic element that can be found in air, soil and water. It is also a powerful toxin that is harmful to human health. Lead was commonly used in gasoline and paint until the 1970s and is still sometimes found in products such as ceramics, batteries, ammunition, and cosmetics.

2. What is its history in water plumbing?

Lead was used for centuries in plumbing because of its pliability and resistance to leaks; in fact, lead’s chemical symbol, Pb, is derived from the Latin word for plumbing. In 1986, the U.S. Congress amended the Safe Drinking Water Act to prohibit the use of pipes, solder or flux that were not “lead free.” At the time “lead free” was defined as solder and flux with no more than 0.2% lead and pipes with no more than 8%. In 2014, the maximum allowable lead content was reduced from not more than 8% to not more than a weighted average of 0.25% of the wetted surface of pipes, pipe fittings, plumbing fittings, and fixtures.

3. Do the mains and service lines in Chesterfield County contain lead?

The drinking water distribution system in Chesterfield County does not contain lead mains nor lead service lines. We are very fortunate to have newer mains and service lines than many areas across the U.S. and have a progressive repair / replace policy to ensure the integrity of our drinking water infrastructure.

4. Why is lead a health risk?

Lead is a toxic metal that can cause immediate health effects at high doses and long-term health effects if it builds up in the body over many years. Lead can cause brain and kidney damage in addition to adverse effects on the blood and vitamin D metabolism. Pregnant women and young children are particularly vulnerable because the physical and behavioral effects of lead occur at lower exposure levels in children than in adults. In children, low levels of exposure have been linked to central and peripheral nervous system damage, learning disabilities, shorter stature, impaired hearing, and impaired formation and function of blood cells. While people are more commonly exposed to lead through paint, soil and dust, the U.S. Environmental Protection Agency estimates infants who consume mixed formula can receive 40% to 60% of their exposure to lead from drinking water.

5. How do I know whether my drinking water contains lead?

Because it is colorless and tasteless, lead is not readily apparent in water. In fact, the only way to know for certain whether your drinking water contains lead is to have your water tested by a certified laboratory. In Chesterfield you can contact the utilities department’s quality assurance coordinator at 804-748-1310 option 2 for information and to discuss potential water testing (including lead).

6. How does lead get into drinking water?

Lead is not present when water flows from the treatment facility, nor is it present in the water mains running beneath Chesterfield County. However, in some older homes, lead may be present in the pipe connecting the home to the water system, commonly known as a service line, or in the home plumbing. Lead in service pipes, plumbing or fixtures can dissolve, or particles can break off into water and end up at the tap.

7. How much lead in water is too much?

Lead can be harmful even at very low levels and can accumulate in our bodies over time, so wherever possible steps should be taken to reduce or eliminate your household’s exposure. While risks vary based on individual circumstances and the amount of water consumed, no concentration of lead is considered “safe.” Households with pregnant women, infants, or young children are most vulnerable to the harmful effects of lead at low levels.

8. What can I do to reduce or eliminate lead from my drinking water?

The best way to remove risks of lead in water is to completely replace all sources of lead. But there are also steps you can take right away to reduce lead levels in your water:

• Run the Tap Before Use – Lead levels are likely at their highest when water has been sitting in the pipe for several hours. Clear this water from your pipes by running the cold water for several minutes. This allows you to draw fresh water from the main. The utilities department’s quality assurance coordinator, who can be reached at 804-748-1310 option 2, or a certified plumber can help you assess the right length of time. You can use this water on house plants or to flush toilets.
• Clean Aerators – Aerators are small attachments at the tips of faucets which regulate the flow of water. They can accumulate small particles of lead in their screens. It’s a good idea to remove your aerators at least monthly and clean them out.
• Use Cold Water for Cooking and Drinking – Always cook and prepare baby formula with cold water, because hot water dissolves lead more quickly, resulting in higher levels of lead.
• Filter the Water – Many home water filters are effective at removing lead. If you purchase a filter, make sure it is certified for lead removal and that you maintain it properly.

9. Are there special steps I should take to protect my developing baby, infant or young children?

Households with pregnant women, infants or young children should be especially aware of the potential for lead exposure through drinking water. If you suspect there may be lead in your home plumbing, consider having your water tested at a certified laboratory by contacting the utilities department’s quality assurance coordinator at 804-748-1310 option 2. If lead is detected, consider purchasing a filter certified for lead removal or using an alternate source of water until the problem is corrected. Babies and young children are most vulnerable to the harmful effects of lead at low levels. U.S. Environmental Protection Agency estimates infants who consume mixed formula can receive 40% to 60% of their exposure to lead from drinking water.

10. Is it safe to shower in water that contains lead?

Lead is not absorbed through the skin. Bathing or showering in water containing lead is not considered a health risk.

11. What does Chesterfield County Utilities do to protect my household from lead?

Our department is proactive in protecting our customers. To prevent lead from dissolving into water from lead service lines or home plumbing, we adjust the water’s chemistry at the treatment plant to minimize the potential for corrosion. This process is known as corrosion control. We sample water at homes considered to be high risk to ensure our corrosion control remains effective. Although corrosion control can reduce risks, the best way to assure your home is safe from lead exposure from drinking water is to remove the potential sources of lead.

12. I’m in a new house, am I at risk?

Homes built after 1986 are required to use plumbing materials with substantially reduced lead content. If you are concerned, consider having your water tested by contacting the utilities department’s quality assurance coordinator at 804-748-1310 option 2.

13. Do all home filters and other water treatment devices remove lead?

No, if you purchase a water filter or home treatment device it is important to make sure it is independently certified for lead removal and that it is maintained properly. Find out more on filter certification at the National Sanitation Foundation (NSF) website.

14. Can my pets drink water with lead?

Lead can impact animals the same way it does humans. Because domestic animals consume a relatively high volume of water relative to their body weight, pet owners with lead in their home plumbing may want to take precautions.

15. Is water the only source of lead in homes and businesses?

No, lead in drinking water generally represents only about 20% of total exposure, according to the U.S. Centers for Disease Control and Prevention. However, drinking water can account for more than half of lead exposure in children because of their lower body weight.

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Utilities - Water Taste and Odor

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1. Why does my drinking water have an earthy taste and odor?

Seasonal environmental conditions including, but not limited to, rain, drought, temperature and growth of aquatic plants in the water source can contribute to changes in taste and odor in the drinking water. Geosmin and Methyl-Isoborneol (MIB) are common reasons that contribute to an earthy taste and odor.

2. What is Geosmin and MIB?

Geosmin and Methyl-Isoborneol (MIB) are naturally occurring compounds in surface water systems such as lakes and rivers. The compounds produce a very strong, earthy or moldy taste and odor.  In fact, Geosmin provides the characteristic earthy flavor in red beets and may be found in other fruits and vegetables providing a musty flavor. Geosmin can be detected by humans as low as 10 nanograms per liter. A nanogram is one millionth of a milligram. Or in other words, as small as one cent of ten billion dollars. These compounds are usually associated with aquatic plants in lakes and reservoirs during certain times of the year. The compounds can sometimes pass through a water treatment plant and become noticeable.

3. What are the effects of Geosmin and MIB?

Geosmin and MIB produce a musty, earthy smell and taste in drinking water.  Both compounds are not harmful at levels present in drinking water.

4. What causes increased levels of Geosmin and MIB?

Some kinds of algae and bacteria present in lake and river water naturally produce Geosmin and MIB. An increase in this production typically happens during late spring to early fall when water temperatures are warm.  

5. What can be done about Geosmin and MIB?

Geosmin and MIB are removed during the water treatment process but at times may still be noticeable. Water treatment facilities that provide water to Chesterfield County employ activated carbon that is effective in reducing Geosmin and MIB levels. Adjustments to treatment systems are done but sometimes Geosmin and MIB may still remain noticeable in the water system for several days to weeks.  

6. Is the water safe to drink?

While the drinking water can be aesthetically unpleasing, the water is safe to drink. This is a harmless and temporary condition which can affect a surface water system at any time.

7. What is being done to address the issue?

The water treatment facilities that provide drinking water the Chesterfield County perform multiple tests on a regular basis. Such tests range from monitoring the quality of water in lake and river water sources to testing treated drinking water leaving the plant and arriving to a customer’s location. When a taste or odor issue is detected by the treatment plant or reported by customers, adjustments to plant treatment such as adding more activated carbon and optimizing filtration processes occurs along with additional testing. The county’s Department of Utilities also sends crews out to flush areas where customers report a taste and odor issue. Line flushes help to remove older water in the lines and replace with fresher tasting water.

8. If a taste and odor issue occurs, how long until the issue is resolved?

Optimizing the treatment process at a water plant to remove taste and odor compounds can take several days or longer due to multiple factors. Such factors include the type and amount of odor or taste compound present, the amount of water being treated and adjusting water treatment chemical additives to remove the taste and odor compounds. In addition, it can take a week or longer for the now optimized treated water to work through the miles of pipes connecting the water plant to our customers. 

9. What can I do to improve the taste and odor of the water?

Customers can fill a pitcher or similar container with tap water and add some lemon juice (2-3 drops per 8-ounce glass) and chill the water in the refrigerator. The lemon juice and colder temperatures helps to balance out the taste and odor. In addition, using a drinking water filter that contains activated carbon can reduce odors and improve the taste.

10. Who do I contact if I have questions or concerns about my water?

If you have further questions or concerns about the quality of your water, contact the Chesterfield County Utilities Laboratory at 804-748-1310, option 2.