Show All Answers

1. What services are offered if I am approved?

There are a several options for long term services and supports. If you meet the criteria, you may choose from several services:

• Adult Day Centers
• Nursing Facility
• Personal Care Aides
• Program of All Inclusive Care for the Elderly (PACE)

Learn More

To learn more, view the Long Term Services and Supports page.

2. What if I need help with finding a provider?

For information on providers, you may call the Medicaid Member Hotline at 804-786-6145 or visit the Department of Medical Assistance Services website and complete a provider search.

3. What happens if my Medicaid is terminated?

You will no longer have Long Term Services and Supports if you don’t have Medicaid insurance. Medicaid pays for your services.

Social Services and Medicaid Correspondence

Please respond to all mail from Social Services and Medicaid.

Medicaid Worker

For questions about your Medicaid case please call your Medicaid worker. If you don’t know your worker please call Customer Care at 804-748-1100.

Changes, Renewals & Reapplications

Keep in mind that changes, renewals, and reapplications can be completed by calling Cover Virginia at 855-635-4370 or by visiting Commonhelp.